Capital One-posted about 1 month ago
Full-time • Principal
Hybrid • Mclean, VA
5,001-10,000 employees
Credit Intermediation and Related Activities

As a Principal Project Manager in Market Operations, you will play a critical role in managing large, complex projects that drive well-managed improvements, process simplification, and broad reaching technology initiatives that will have a direct impact on Branch and Café operations. A successful candidate will have proven experience analyzing and developing solutions, strong problem-solving skills, as well as exceptional communications and influencing skills at all levels. Building win-win partnerships with multiple stakeholders and navigating complex, competing priorities are also essential competencies for this role.

  • Participate in an agile team that solves complex problems and supports transformational initiatives.
  • Drive cross-functional projects based on defined priorities; ensure scope of deliverables, timelines and budget are met; identify risks and issues and mitigate and / or escalate as needed; manage complex up and downstream project impacts.
  • Collect, analyze and measure process data, to drive improved branch/cafe practices and procedures; review data for trends and gaps in the process that may require additional review.
  • Work extensively with front line leaders to ensure the simplification and well-managed needs of Branches and Cafes are cared for appropriately.
  • Collaborate effectively across back office teams (e.g. Risk Office, Consumer Protection, Compliance, Legal, Product, etc.) to ensure frontline risks are managed effectively and can be executed with simplicity.
  • Cultivate a culture that is adaptive, inclusive and focused on associate growth and development that embraces our changing environment.
  • Prioritize and negotiate efforts in a flexible and agile manner, meeting Senior Leadership delivery expectations while meeting committed timelines.
  • Track and share delivery progress with Market Operations Senior Leaders regularly.
  • Serve as the voice of frontline teams and influence outcomes with intent partners that deliver favorable experiences for our customers and associates.
  • High School Diploma, GED or equivalent certification
  • At least 2 years of Project or Process Management Experience
  • At least 1 years of experience using Google Suite or Microsoft Office
  • Bachelor's Degree or Military Experience
  • Knowledge of Branch or Cafe procedures and policies
  • At least 3 years of Project or Process Management Experience
  • BPM, Lean, or Six Sigma certification
  • PMP or Project Management certification
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