Principal Program Manager, Special Projects, Operations for Worldwide Physical Grocery Stores

Amazon•Jersey City, NJ

54d

About The Position

Join Amazon's mission to be Earth's Most Customer-Centric Company as the Principal PM of Special Projects for Operations in Worldwide Physical Grocery Stores. You will lead transformational initiatives that optimize store operations, enhance customer experience, and drive operational excellence across our rapidly expanding global grocery footprint. Partner with world-class cross-functional teams to identify breakthrough opportunities, develop innovative solutions, and implement programs that support long-term strategies, improve efficiency, reduce costs, and scale best practices across our physical grocery store network. This high-visibility role offers the unique opportunity to shape the future of grocery retail while combining strategic thinking, operational expertise, and project management skills to deliver measurable results in Amazon's fast-paced, customer-obsessed environment.

Requirements

7+ years of working cross functionally with tech and non-tech teams experience
7+ years of program or project management experience
7+ years of managing, analyzing and communicating results to senior leadership experience
Bachelor's degree, or experience in an industry role
Experience leading cross-functional projects with measurable business impact and customer-focused outcomes
Strong analytical skills with experience using data to drive decisions and earn trust through results
Demonstrated ability to influence without authority and deliver results through others
Experience with process improvement and operational excellence methodologies, showing bias for action
Excellent written and verbal communication skills with ability to disagree and commit
Ability to travel up to 25% to visit store locations, showing commitment to understanding customer needs firsthand

Nice To Haves

MBA or advanced degree
10+ years of experience in grocery retail operations or related field with demonstrated ownership mentality
Experience working with international teams across multiple regions, showing cultural sensitivity and adaptability
Track record of delivering breakthrough results in complex organizational structures while maintaining the highest standards
Experience with inventory management systems and supply chain operations, demonstrating ability to invent and simplify
Strong business acumen with understanding of retail financial metrics and frugality principles
Experience with Agile methodologies and project management tools that enable speed and efficiency
Knowledge of food safety regulations and compliance requirements with attention to detail
Experience presenting to and influencing senior leadership with backbone to disagree and commit

Responsibilities

Lead complex, high-impact operational projects that start with the customer and work backwards to revolutionize their grocery shopping experience
Take end-to-end responsibility for multi-functional teams and projects, thinking long-term and acting on behalf of the entire company to drive sustainable growth
Build and execute innovative project plans with clear milestones, deliverables, and success metrics that simplify complex operational challenges and create scalable solutions
Partner with Store Operations, Supply Chain, Inventory Management, PXT, Legal and Technology teams using strong judgment and good instincts to implement transformative processes and systems
Analyze multiple inputs, opportunities and risks with a continuous learning mindset to recommend breakthrough, data-driven solutions
Mentor and develop exceptional team members while building world-class organizational capability and raising the performance bar
Develop industry-leading scalable solutions that can be implemented across multiple regions and store formats while maintaining relentlessly high standards
Create bold directions and inspire breakthrough results that scale across Amazon's worldwide physical grocery store network
Communicate project status, issues, and results to senior leadership with speed, transparency, and calculated risk-taking
Measure and report on project outcomes and business impact while accomplishing more with less and being resourceful in pursuit of customer value