Principal Program Manager, Special Projects, Operations for Worldwide Physical Grocery Stores

Amazon.com, Inc. • Austin, TX

53d

About The Position

Join Amazon's mission to be Earth's Most Customer-Centric Company as the Principal PM of Special Projects for Operations in Worldwide Physical Grocery Stores. You will lead transformational initiatives that optimize store operations, enhance customer experience, and drive operational excellence across our rapidly expanding global grocery footprint. Partner with world-class cross-functional teams to identify breakthrough opportunities, develop innovative solutions, and implement programs that support long-term strategies, improve efficiency, reduce costs, and scale best practices across our physical grocery store network. This high-visibility role offers the unique opportunity to shape the future of grocery retail while combining strategic thinking, operational expertise, and project management skills to deliver measurable results in Amazon's fast-paced, customer-obsessed environment.

Requirements

• 7+ years of working cross functionally with tech and non-tech teams experience
• 7+ years of program or project management experience
• 7+ years of managing, analyzing and communicating results to senior leadership experience
• Bachelor's degree, or experience in an industry role
• Experience leading cross-functional projects with measurable business impact and customer-focused outcomes
• Strong analytical skills with experience using data to drive decisions and earn trust through results
• Demonstrated ability to influence without authority and deliver results through others
• Experience with process improvement and operational excellence methodologies, showing bias for action
• Excellent written and verbal communication skills with ability to disagree and commit
• Ability to travel up to 25% to visit store locations, showing commitment to understanding customer needs firsthand

Nice To Haves

• MBA or advanced degree
• 10+ years of experience in grocery retail operations or related field with demonstrated ownership mentality
• Experience working with international teams across multiple regions, showing cultural sensitivity and adaptability
• Track record of delivering breakthrough results in complex organizational structures while maintaining the highest standards
• Experience with inventory management systems and supply chain operations, demonstrating ability to invent and simplify
• Strong business acumen with understanding of retail financial metrics and frugality principles
• Experience with Agile methodologies and project management tools that enable speed and efficiency
• Knowledge of food safety regulations and compliance requirements with attention to detail
• Experience presenting to and influencing senior leadership with backbone to disagree and commit

Responsibilities

• Lead complex, high-impact operational projects that start with the customer and work backwards to revolutionize their grocery shopping experience
• Take end-to-end responsibility for multi-functional teams and projects, thinking long-term and acting on behalf of the entire company to drive sustainable growth
• Build and execute innovative project plans with clear milestones, deliverables, and success metrics that simplify complex operational challenges and create scalable solutions
• Partner with Store Operations, Supply Chain, Inventory Management, PXT, Legal and Technology teams using strong judgment and good instincts to implement transformative processes and systems
• Analyze multiple inputs, opportunities and risks with a continuous learning mindset to recommend breakthrough, data-driven solutions
• Mentor and develop exceptional team members while building world-class organizational capability and raising the performance bar
• Develop industry-leading scalable solutions that can be implemented across multiple regions and store formats while maintaining relentlessly high standards
• Create bold directions and inspire breakthrough results that scale across Amazon's worldwide physical grocery store network
• Communicate project status, issues, and results to senior leadership with speed, transparency, and calculated risk-taking
• Measure and report on project outcomes and business impact while accomplishing more with less and being resourceful in pursuit of customer value

Benefits

• Impact at Scale: Drive initiatives that directly affect millions of customers across Amazon's global grocery operations
• Career Growth: Work alongside industry leaders and gain exposure to senior leadership while developing skills that accelerate your career
• Innovation Opportunity: Be at the forefront of retail innovation, working with innovative technologies and pioneering new operational models
• Global Perspective: Collaborate with international teams and gain experience across diverse markets and cultures
• Learning Environment: Continuous learning opportunities through Amazon's world-class training programs and mentorship culture
• competitive compensation
• comprehensive benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: General Merchandise Retailers
• Number of Employees: 5,001-10,000 employees