Principal Program Manager, Relay Trust, Relay Trust

Amazon • Bellevue, WA

1d

About The Position

Have you ever thought about what it takes to detect and prevent fraudulent
transactions to ensure the hundreds of millions of Amazon packages are received
on time by our customers? What kinds of products and systems would you build to
maximize customer satisfaction? Amazon is seeking a program management team
leader who is passionate about protecting Customers and can thrive working
across a diverse, global team.

The Relay Financial Systems and Risk Management organization in Middle Mile
Transportation Technology (MMPT) is constantly innovating new ways of building
distributed systems running the latest in machine learning algorithms to deliver
the next generation of fraud prevention solutions for our Customers. We hold
high standards for our solutions and the services we deliver: our systems are
highly secure, highly reliable, highly available, all while functioning at
massive scale and delivering industry leading precision; our employees are
intelligent, passionate about protecting Customers, and fun to work with.

You will be responsible for working with cross-functional teams, analyzing and
identifying specific instances of risk, broader risk trends and points of
customer friction, as well as developing scalable solutions for prevention. You
will need to collaborate effectively with cross-functional teams worldwide and
within Middle Mile Transportation Technology to solve problems, create
operational efficiencies, and deliver successfully against high organizational
standards. You will regularly interact with executive leadership and work with
business teams to develop and roll out new programs. You’ll work in a fast paced
environment and will be required to lead not only at the strategic level, but
also tactically day-to-day by diving deeply into business and technical domains.
You should be able to apply a breadth of tools, data sources, and analytical
techniques to answer a wide range of high-impact business questions and
proactively present new insights in concise and effective manner. You will work
directly with partners in engineering and machine learning to develop new tools
and revise risk models. In addition you will be responsible for building a
robust set of operational and business metrics and will utilize metrics to
determine improvement opportunities.

The Middle Mile Product Technology (MMPT) organization builds software systems
that work across our vendors, warehouses and carriers to optimize both time and
cost of getting the packages delivered. Our services already handle thousands of
requests per second, make business decisions impacting billions of dollars a
year, integrate with a network of small and large carriers, owner operators and
drivers worldwide, manage business rules for millions of unique products, and
improve ordering and delivery experience for millions of online shoppers. That
said, this remains a fast growing business and our technical journey has only
started. With rapid expansion into new geographies, innovations in supply chain,
unique delivery models for products ranging from Amazon Fresh groceries,
ultra-fast Prime Now deliveries of big-screen TV’s, increasingly complex
transportation network, and growing number of shipments worldwide, we see a
massive opportunity to fundamentally change the way people get the stuff they
need, and make a big impact by cutting billions of dollars of transportation
costs from the ecosystem. Our mission is to build the most efficient and optimal
transportation solution on the planet, using our science and technology muscle
as our biggest advantage.

Requirements

• Bachelor's degree
• 8+ years of program or project management experience
• 8+ years of working cross functionally with tech and non-tech teams experience
• 8+ years of managing, analyzing and communicating results to senior leadership experience
• Experience prioritizing and delivering projects on time in a fast-moving environment
• Experience implementing repeatable processes and driving automation or standardization
• Strong analytical and quantitative skills with the ability to use data and to back up assumptions, recommendations, and drive actions

Nice To Haves

• 10+ years of program or project management experience
• MBA or Master’s Degree in Operations, Supply Chain or Logistics

Responsibilities

• Lead a cross functional program responsible for protecting Amazon and our customers from transportation related fraud, misuse, and abuse worldwide.
• Partner with business stakeholders to align on a cohesive roadmap that delivers against shared goals.
• Support process improvement, automation, and control implementation projects
• Drive the standardization and documentation of processes, risks, and controls and work with owners to assign accountability.
• Build continuous monitoring programs focusing on carrier partner's compliance to program policies and other risk areas.
• Partner across product teams to apply new technologies to your program area.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level