Principal Program Manager, PMO

Palo Alto Networks•Santa Clara, CA

13h•$155,000 - $251,000•Hybrid

About The Position

We are seeking a Principal Program Manager to join our GTM/CX PMO team, focused on leading execution of complex, cross-functional programs within one of our core go-to-market and customer experience domains: CPQ & Quote-to-Cash Sales, Account Management & Forecasting Partner Ecosystems & Integrations Customer Support, Success and Services platforms This role partners closely with business and technology leaders to translate strategy into well-orchestrated delivery, ensuring initiatives are planned, aligned, and executed with rigor across people, process, and technology. The ideal candidate is a seasoned program leader who excels in driving execution in highly matrixed environments, navigating ambiguity, and enabling teams to deliver meaningful progress against critical GTM and CX priorities.

Requirements

12+ years of program management experience leading large, cross-functional initiatives in one or more of the following domains: CPQ / Quote-to-Cash Sales Operations, Account Management, Forecasting Partner Ecosystems, Integrations, and Co-sell motions Customer Support, Customer Success and Services platforms
Demonstrated success driving delivery across enterprise-scale technology and operating model changes.
Strong ability to work across business and IT, navigating complex stakeholder environments with credibility and influence.
Excellent executive communication skills — able to convey status, risks, and implications clearly and succinctly.
Proven capability to lead through influence, structure, and execution rigor rather than formal authority.
Local SF Bay Area candidates who can be onsite 3 days/week.

Nice To Haves

Background in consulting, enterprise SaaS, or large-scale GTM/CX transformations strongly preferred.

Responsibilities

Lead end-to-end execution of strategic programs within a core GTM/CX domain, from planning through deployment and stabilization.
Develop and maintain integrated program plans covering scope, milestones, dependencies, risks, and readiness activities.
Ensure consistent delivery discipline across cross-functional teams spanning IT, Sales, RevOps, Finance, Support, Customer Success and Services, Product, and external partners.
Drive alignment on sequencing and tradeoffs to support timely, high-quality delivery.
Serve as the central point of coordination across business and technology stakeholders to maintain momentum, clarity, and accountability.
Manage interdependencies across CRM, CPQ, billing, entitlement, partner platforms, data/analytics, and support systems.
Proactively identify execution risks related to process change, data readiness, system integrations, and enablement and drive resolution with appropriate owners.
Partner with change management and enablement teams to support operational readiness and adoption.
Establish and track delivery success measures tied to program milestones, release readiness, and operational stability.
Ensure teams are set up to achieve intended outcomes.
Provide structured forums for issue resolution, dependency management, and decision escalation.
Partner with senior leaders across Sales, Customer Success/Services, Support, Finance, and IT to maintain alignment on priorities, progress, and delivery risks.
Provide clear, decision-oriented updates on program status, tradeoffs, and execution implications.
Build trust through consistency, transparency, and follow-through, serving as a steady execution leader in complex initiatives.
Represent the program in executive and cross-functional forums.