Principal Program Manager, Hub Delivery

Amazon • Bellevue, WA

5d

About The Position

This role affords an opportunity to work on the cutting edge of innovation,
while directly contributing to driving an improved experience for Amazon
customers and Hub Delivery Partners. As a leader for US Hub Delivery nationwide
expansion, you will own strategy and initiatives around improving areas such as
cost, quality, delivery partner experience, and expansion as well as how Hub
Delivery supports the broader Amazon Delivery network.

At Amazon, we're working to be the most Customer-centric company on earth. One
customer experience that we’re constantly looking to take to a new level is how
we fulfill and deliver their orders. Our goal is to exceed the expectations of
all our customers by ensuring that their orders, no matter how large or small
are delivered where and when they need them, as quickly, accurately, and cost
effectively as possible. To meet this goal, Amazon is continually striving to
innovate and provide best in class service levels through the introduction of
pioneering new products and services in the last mile delivery space. We are
doing this by building a world class last mile operation, significantly
complimented by Hub Delivery. Amazon Hub Delivery works directly with local
independent businesses – called Hub Partners – to make deliveries to our
customers. With Amazon Hub Delivery, small and medium businesses can now earn
additional revenue for their company with their existing team, time and
vehicles.

This role requires a high-level of ownership over the end-to-end process, the
ability to think outside of the box, willingness to disrupt the current
processes to create a new process, and the ability align stakeholders to
sustainable solutions across multiple organizations. This role will have a
high-degree of influence over the program’s vision / growth, requires scoping
multiple large ambiguous projects in parallel, driving the team to achieve
project timelines, and communicating to senior management on status, risks, and
process/product changes. Cross-team coordination, project management and
executive presentation skills are essential.

Requirements

• 7+ years of working cross functionally with tech and non-tech teams experience
• 7+ years of program or project management experience
• 7+ years of managing, analyzing and communicating results to senior leadership experience
• Bachelor's degree
• Experience implementing repeatable processes and driving automation or standardization
• Experience defining program requirements and using data and metrics to determine improvements

Nice To Haves

• Experience delivering projects within scope, time, budget and quality

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level