Principal Program Manager, DC Service Operations

Oracle

90d

About The Position

OCI have an opportunity for a Principal Technical Program Manager who will be responsible for a wide variety of Data Center management tooling to ensure the successful management of OCI Data Centers globally. If you are ready to drive consistently great customer outcomes and accelerate the growth of our business, come join the Oracle Cloud Infrastructure (OCI) organization. You need to be highly motivated, self-driven and have a good combination of technical and project skills, whilst being focused on continual improvement within the operation. You like to work in a global team with various seniority levels to support our objective of enhancing the capabilities and effectiveness of our key products and programs.

Requirements

• Highly service-oriented, reliable, responsible, self-motivated, and enthusiastic.
• Excellent communication skills and ability to interact professionally with a diverse group of customers and staff.
• Able to work productively in cross-functional teams or resourcefully and independently as an individual.
• Demonstrated examples of process improvement execution.
• Experience of Root Cause Analysis (RCA) methodologies.
• Experienced in overseeing operational Data Center projects and activities.
• Displays leadership qualities, mentoring, verbal and written communication abilities.
• Ability to use critical thinking when making decisions in day to day operations.
• Experience in and ability to communicate to executive levels.
• Outstanding organizational skills and ability to prioritize effectively.
• Experience with technical project management.
• APEX tool knowledge preferred.
• Able to operate in fast pace, ambiguous environment.
• Strong collaborator, working closely with multiple teams and subject matter experts.
• Confident, takes ownership, willingness to 'do what it takes' to get the job done.
• Proven experience leading complex negotiations/initiatives to successful completion.
• Strong analytical, creative thinking, written, and verbal communications skills.
• Proven ability to apply critical thinking in complex situations.
• Experienced with Lean Methodologies (Six Sigma for example).
• Experienced in working in a Scrum/Agile Framework.

Responsibilities

• Creating executable project plans with clearly defined milestones.
• Reporting project status and working across multiple cross functional teams.
• Identifying issues/risks and developing mitigation plans.
• Creating and improving documentation.
• Product Ownership of Data Center management tooling and documentation.
• Ensuring integration and alignment with wider tooling and work-streams.
• Responsible for Operational Readiness of products and services.
• Identifying and mitigating risk.
• Writing and presenting roadmaps, product planning, and release cadence of features.
• Innovating and implementing strategic improvements to drive down costs and reduce risks/downtime for Data Center Operations.
• Communicating with senior management to advise, influence and determine strategic business needs.
• Actively driving customer engagements and identifying new product opportunities.
• Ownership of all Key Performance Indicators (KPIs) and reporting on these as well as other key metrics.

What This Job Offers

• Career Level: Senior
• Number of Employees: 5,001-10,000 employees