Principal Program Lead, Food Safety Programs, Field Operations

Chick-fil-A • Atlanta, GA

395d

About The Position

The Principal Program Lead, Food Safety Systems at Chick-fil-A is responsible for leading critical Food Safety Programs that ensure safe food service and protect the company's reputation. This role involves managing various food safety initiatives, collaborating with internal stakeholders, and overseeing third-party vendor relationships. The position requires advanced technical knowledge in food safety and operational practices to enhance restaurant performance and ensure compliance with safety standards.

Requirements

• Bachelor's Degree in a science such as Food Science, Biochemistry, Engineering, Environmental Health Science, Chemistry, Biology or other related area
• Minimum of 10 years of experience
• Ability to work in a technical area and a non-technical area (such as a restaurant environment)
• Ability to influence change in a complex environment
• Strong communication skills
• Ability to build long term, trust based relationships
• Maintain high standard for achieving goals, process utilization, and strive for continuous improvement
• Ability to adapt to changing technologies and priorities
• Attention to detail and organization skills with in-depth operational knowledge

Nice To Haves

• Master's degree in related specialization area
• Chick-fil-A Team Member experience
• ServSafe, Certified Professional - Food Safety, HACCP Certificate for Food Handlers, etc.

Responsibilities

• Significant autonomy in daily management of program and decisions to drive outcomes
• Provide advanced expertise in Restaurant operations and food safety content
• Establish and track performance metrics to evaluate programs and vendor performance
• Ensure alignment of content across multiple program platforms
• Effective project management to ensure successful planning and execution of quarterly content updates across multiple programs
• Contribute to projects that support Restaurant food safety initiatives across the organization
• Facilitate meetings and lead cross-functional teams to achieve desired business outcomes
• External vendor management including performance reviews and selecting and onboarding new vendors as needed
• Manage the Appeals Process
• Serve as point of contact for Operator inquiries and feedback on the programs
• Collaborate with key stakeholders to ensure program captures data needed to inform critical decisions on future food safety solution development
• Analyze data and provide insights to support ad hoc food safety analytics requests
• Participate in departmental and team meetings
• Actively pursue professional development through attending industry conferences, seminars and participating in round table discussions
• Effectively manage the tension between senior leaders with strong divergent views

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Food Services and Drinking Places
• Education Level: Bachelor's degree