Principal Product Support Engineer - REMOTE

Jobgether

1d•Remote

About The Position

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Principal Product Support Engineer. In this role, you will provide expert technical support for complex issues within the Private Cloud Enterprise environment tailored for federal customers. As a technical authority, you will be instrumental in driving resolution and collaborating with support teams and stakeholders. This position demands hands-on proficiency in technologies and outstanding problem-solving skills, all while fostering an inclusive and innovative work culture. Your efforts will significantly contribute to enhancing operational excellence and customer satisfaction.

Requirements

Bachelorâs degree in a technical field or equivalent experience.
US Citizenship with active Secret clearance.
10+ years in IT support, cloud architecture, or related areas.
Industry-recognized certifications (e.g., CompTIA Security+, AWS Certified).
Advanced knowledge of cloud-native technologies and containerization.
Strong understanding of networking and data management.

Responsibilities

Serve as the top-tier escalation point for challenging technical issues.
Lead troubleshooting across multi-cloud, virtualization, and infrastructure platforms.
Collaborate with engineering teams for resolution of high-impact issues.
Analyze and architect solutions for recurring customer issues.
Mentor and guide technical support engineers.
Engage with federal customer stakeholders to deliver innovative solutions.
Define and improve operational processes for cloud service delivery.
Monitor and optimize system performance and reliability.