Principal Product Owner, Customer Technology and Enablement

Pacific Gas And Electric Company•Sacramento, CA

1d•$143,000 - $244,000•Hybrid

About The Position

The Principal Product Owner position is a member of the Medallia team. This role will collaborate with business partners to develop and define overall product plans and strategy, as well as partner with development to get strategic product enhancements to market. What You Will Get The opportunity to work on a highly trafficked and meaningful company CTS system that is customer centric being both informational, but highly functional. Work amongst a highly dedicated and intelligent group of peers equally enthusiastic about the contributions they make. Extreme management support for your development and your day-to-day success. Autonomy to make decisions amongst the team This position is hybrid, working from your remote office and your assigned location based on business need. There will be monthly meetings in Fresno. PG&E is providing the salary range that the company in good faith believes it might pay for this position at the time of the job posting. This compensation range is specific to the locality of the job. The actual salary paid to an individual will be based on multiple factors, including, but not limited to, specific skills, education, licenses or certifications, experience, market value, geographic location, and internal equity. Although we estimate the successful candidate hired into this role will be placed towards the middle or entry point of the range, the decision will be made on a case-by-case basis related to these factors.

Requirements

High School or GED diploma
7 years product owner/management, customer experience or business analyst experience
Experience with the Agile methodology

Nice To Haves

Executive communication
Bachelor's Degree in Business, MIS, or other related fields or equivalent work experience
Ability to lead multi/cross-functional teams in a matrix environment
Inter-organizational management of complex, strategic projects
Project management and change management skills
Experience working with contact centers or omnichannel support
Experience with Tableau, Power BI or other data visualization tools
Experience with the Agile methodology
Ability to sell a vision and translate highly complex concepts into stories for those not versed in technical terminology
Demonstrated experience with Human Factors/UX design principles for CRM systems

Responsibilities

Works on complex problems having broad impact that require in depth analysis and judgment to obtain results or solutions.
Oversees project management planning and execution of work.
Partners with the business and IT to drive enhancement execution from requirements through to release and stabilization.
Shares monthly learnings with business partners and stakeholders to ensure key information is conveyed.
Reviews monthly dashboards to identify customer experience improvements and savings opportunities.
Documents business requirements and prepares business cases to secure funding for future enhancements.
Works with IT to review O&M and schedule releases to fix defects.
Occasional after-hours support and local travel required.

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