Principal Product Manager - Wallet

ID.me • Mountain View, CA

98d • $226,000 - $270,000

About The Position

ID.me is seeking a Principal Product Manager to lead the strategy and execution for Wallet — the member-facing application that serves as the trusted container for credentials, identifiers, and profiles across personal and work categories. The Wallet is the anchor for how members manage their identity, store and present credentials, and control data sharing across ID.me’s SuperApp and partner ecosystem. In this role, you will also own ID.me’s NIST 800-63 AAL2 implementation in our Identity Provider (IdP), as well as IAL2 credential issuance and lifecycle capabilities. These capabilities root our Wallet in trusted identity and ensure ID.me’s wallet can meet the assurance requirements for acceptance in regulated use cases across healthcare, finance, travel, and government. As a Principal PM, you’ll set the vision for Wallet as a core application, balancing secure credential management, delightful member experience, regulatory compliance, and interoperability with domain apps. You will be responsible for standardizing the presentation of credentials in various formats to satisfy different use cases and drive member convenience. You’ll work cross-functionally with customer domain Apps teams, Platform Graph and Credential PMs, Identity Verification teams, Risk & Fraud, and Design to deliver a Wallet that is trustworthy, compliant, and simple to use at internet scale.

Requirements

• 7+ years of product management experience, with at least 5+ years in consumer-facing applications at scale.
• Proven success owning products that involve identity, authentication, wallets, or credential management.
• Strong technical fluency with IdPs, MFA, APIs, SDKs, authentication flows, and secure storage models.
• Expertise in NIST 800-63 AAL2/IAL2 standards, including evidence requirements, verification methods, and lifecycle management.
• Familiarity with other regulatory frameworks relevant to identity and data sharing (HIPAA, PCI).
• Excellent communication and stakeholder management skills; experience working across platform and apps teams.
• Track record of influencing executives and cross-functional teams without direct authority.

Responsibilities

• Define and own the vision and roadmap for the ID.me Wallet as the central hub for identity and credentials.
• Own the design and implementation of AAL2 authentication in the IdP and IAL2 credential issuance/lifecycle in Wallet, ensuring compliance and certification readiness.
• Ensure members can easily add, manage, and present credentials (legal IDs, professional licenses, healthcare and financial proofs).
• Deliver a member-first UX for Wallet across web and native apps, balancing ease of use, security, and regulatory compliance.
• Integrate Wallet into login, MFA, account recovery, and re-verification flows; ensure fallback options minimize lockouts.
• Design Wallet experiences for permissioning data to partners, with transparency and control for members.
• Partner with Platform PMs (Graph, Devices, Credentials) to ensure Wallet seamlessly consumes platform resources; partner with Domain Apps teams to ensure Wallet flows work across vertical use cases.
• Embed regulatory requirements (HIPAA, PCI, NIST 800-63-4) into Wallet experiences; collaborate with Risk/Fraud to prevent abuse.
• Define KPIs for Wallet adoption, engagement, credential usage, and trust; instrument Wallet for analytics and build continuous feedback loops.
• Represent Wallet strategy internally and externally; communicate how Wallet enables members and partners to benefit from portable digital identity.

Benefits

• Comprehensive medical, dental, vision, health savings account, flexible spending accounts (medical, limited purpose, dependent care, commuter benefit accounts)
• Basic and voluntary life and AD&D insurance
• 401(k) with company match
• Parental leave
• Unlimited paid time off subject to the terms and conditions of the PTO policy, including 8 company wide holidays
• Short and long-term disability insurance
• Accident and critical illness insurance
• Referral bonus policy
• Employee assistance program
• Pet insurance
• Travel assistant program
• Wellbeing and childcare discounts
• Benefit advocates
• Learning and development benefit

What This Job Offers

• Job Type: Full-time
• Career Level: Senior