Principal Product Manager, Type 2 Patient Experience

Dexcom

1d • Remote

About The Position

Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health.
We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us.
Join Dexcom’s Product Management, End‑to‑End Experience Team — shaping how diabetes care is delivered across the full patient and provider journey. We focus on understanding experiences as a connected ecosystem, identifying where journeys break down and which moments matter most to long‑term patient success and retention.
This role is intentionally focused on problem discovery and outcome definition. You will partner closely with solution teams to clarify the why, define success, and provide evidence that informs what gets built — while solution discovery and delivery remain the responsibility of those teams.
This is an exciting role for someone who is highly curious and highly driven. You’ll operate at the front edge of product discovery, getting deep into customer journeys, surfacing the highest‑impact opportunities, and turning qualitative and quantitative evidence into clear priorities. You’ll collaborate closely with functions across the business, while owning decisions about which problems to pursue and why.
We’re building toward an AI‑forward, well‑instrumented product practice. In this role, you’ll help define what success looks like, ensure the right signals are in place to learn quickly, and champion practical, responsible AI‑enabled ways of working that improve discovery speed and decision quality. Most importantly, you’ll help define and drive measurable customer and business outcomes that matter most across the patient journey.

Requirements

• You are deeply customer‑driven. You are passionate about understanding what matters most to people with Type 2 diabetes and translating those insights into high‑priority problems worth solving.
• You are a strong problem framer. You excel at defining the right problem and aligning stakeholders on the “why,” success measures, and tradeoffs — collaborating with teams that are accountable for delivery.
• You integrate signals to drive clarity. You are signal‑hungry, combining qualitative insight with quantitative data to prioritize confidently and drive learning.
• You think in systems. You connect friction across journeys, teams, and time horizons, understanding how upstream breakdowns affect downstream retention and business outcomes.
• You are comfortable with ambiguity and influence. You thrive in complex environments, raise the bar on discovery quality, and help build new practices and ways of working through influence rather than authority.
• Typically requires a Bachelor’s degree and a minimum of 13+ years of related experience.
• At this level a graduate degree may be expected with 6 years of related experience.

Responsibilities

• Define and validate the right problems to solve. Lead problem discovery across the end‑to‑end Type 2 patient journey, identifying the highest‑impact customer and business problems before solution investment is made.
• Drive measurable outcomes that matter. Define clear customer and business outcomes — with particular focus on patient retention — and ensure problems are framed in terms of impact, not features.
• Turn evidence into decision‑ready strategy. Synthesize qualitative and quantitative signals to produce clear opportunity framing and success guardrails.
• Enable solution teams to move faster. Translate validated problems into clear inputs (problem maps, evidence, success criteria) that shape and inform vertical product and platform teams’ roadmaps.
• Partner across the ecosystem. Work closely with Product, Research, Data, UX, Customer Support, Operations, Engineering, and others to align on the “why,” define success, and influence experience‑level and platform decisions.

Benefits

• A front row seat to life changing CGM technology. Learn about our brave #dexcomwarriors community.
• A full and comprehensive benefits program.
• Growth opportunities on a global scale.
• Access to career development through in-house learning programs and/or qualified tuition reimbursement.
• An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees