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The Customer Service Worldwide Defect Elimination (WWDE) organization provides excellent customer experiences for Amazon by remediating issues in real-time, reducing defective products and purchasing experiences, and enabling others through our suite of voice of the customer tools. We build strategic technology and services used by multiple Amazon groups that allow us to rapidly remediate customer issues in real-time and identify defects post contact to resolve the issues across Amazon. To expand and innovate on this vision, WWDE is seeking a passionate, customer obsessed Principal Product Manager, Technical.