Principal Product Manager - Tech, Amazon Connect

Amazon.com, Inc.•New York, NY

56d

About The Position

As part of the AWS Applied AI Solutions organization, we have a vision to provide business applications, leveraging Amazon's unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers' businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon's real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use. Amazon Connect is an easy-to-use cloud customer experience solution that helps companies of any size deliver exceptional customer outcomes at lower cost. Customer Data, Insights and Personalized Engagement capabilities enable companies to build hyper-personalized customer experiences through configurable business user applications. Solutions are built on a composable data layer that unifies company's first-party and third-party customer data into a complete Customer 360-degree view. This enables us to expand into marketing, advertising, sales, and analytics workflows through generating actionable insights for business users via analytics and artificial intelligence, predicting customer intent automatically, determining optimal actions across all customer interaction channels, and creating closed-loop feedback through real-time customer interaction tracking. To be successful in this mission we are looking for a passionate and experienced Principal Product Manager to define and help accelerate the product development and business growth of personalized and proactive customer engagement. You will own the product strategy, roadmap, business, and execution. You will listen to and represent customers - from the world's largest enterprises to high-growth startups - in order to deliver best-in-class global services and capabilities. You will be hands-on with your engineering teams and work closely with senior leadership as well as both internal and external partners. You are an owner, builder, and enabler, working with leaders across UX, Engineering, Business Development, Sales, Solutions Architecture, and Finance. You will develop and drive a product roadmap, deliver value to customers, and work with senior AWS leadership on strategy and investment decisions. To be successful in this role you will need an established background in building and leading web-scale software services, a proven understanding of SaaS applications, and the ability to build strong relationships with customers and partners to deliver mutual benefits. Strong team building and mentorship skills are essential. You have to want to work hard, have fun, and make history. What you will get from us: We are a team that cares about your work-life balance, while challenging you and your team to solve problems at AWS scale. You will be part of a strong team in a fast-paced, start-up environment where agile development is embraced and innovation is encouraged. You will get support and resources from some of the smartest people in the industry to continue your personal and professional growth. You'll be joining a fun team that prides itself on a great work environment with an inclusive group of people that loves working together towards a common goal and make history in launching a new strategic service in the industry.

Requirements

7+ years of working as a Technical Product Manager experience
5+ years of technical (software development, network development, IT, other related) experience
Experience delivering large-scale SaaS, PaaS or LaaS products where you are responsible for the full product lifecycle, from concept through GTM (go to market)

Nice To Haves

7+ years of technical (software development, network development, IT, other related) experience

Responsibilities

Define and help accelerate the product development and business growth of personalized and proactive customer engagement.
Own the product strategy, roadmap, business, and execution.
Listen to and represent customers - from the world's largest enterprises to high-growth startups - in order to deliver best-in-class global services and capabilities.
Be hands-on with your engineering teams and work closely with senior leadership as well as both internal and external partners.
Work with leaders across UX, Engineering, Business Development, Sales, Solutions Architecture, and Finance.
Develop and drive a product roadmap, deliver value to customers, and work with senior AWS leadership on strategy and investment decisions.

Benefits

We are a team that cares about your work-life balance, while challenging you and your team to solve problems at AWS scale.
You will be part of a strong team in a fast-paced, start-up environment where agile development is embraced and innovation is encouraged.
You will get support and resources from some of the smartest people in the industry to continue your personal and professional growth.
You'll be joining a fun team that prides itself on a great work environment with an inclusive group of people that loves working together towards a common goal and make history in launching a new strategic service in the industry.

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