Principal Product Manager Tech - Outbound, Amazon Connect

Amazon • Seattle, WA

6d

About The Position

As part of the AWS Applied AI Solutions organization, we have a vision to
provide business applications, leveraging Amazon’s unique experience and
expertise, that are used by millions of companies worldwide to manage day-to-day
operations. We will accomplish this by accelerating our customers’ businesses
through delivery of intuitive and differentiated technology solutions that solve
enduring business challenges. We blend vision with curiosity and Amazon’s
real-world experience to build opinionated, turnkey solutions. Where customers
prefer to buy over build, we become their trusted partner with solutions that
are no-brainers to buy and easy to use.

Amazon Connect is an AI-powered customer experience solution that enables
superior outcomes at a lower cost. Since its 2017 public launch, Amazon Connect
has become an AI leader, transforming how organizations of all types interact
with their customers.

We are looking for a passionate, talented, and experienced Product Management
leader to help shape the future of Amazon Connect as we evolve from the leading
contact center platform to becoming the foundation for AI-powered customer
experiences across contact centers, high-volume hiring, and back-office
operations. This position is a rare opportunity to join a fast-growing business
at a pivotal moment in its transformation and help define the product strategy
as we expand into new markets and use cases. You will play a crucial role in
building the brand vision for Connect and have the opportunity to design and
deliver high-scale, resilient systems while maintaining a constant customer
focus.

As Principal Product Manager, you will drive strategic initiatives, working
cross-functionally with product leaders across Connect to bring our brand vision
to life. You will be instrumental in developing compelling narratives, creating
customer-facing content, and crafting storytelling that articulates Connect's
value proposition and future direction. Collaborating closely with product,
engineering, and go-to-market teams, you will translate complex technical
capabilities into clear, inspiring messages that resonate with customers and
stakeholders. You will make data-driven, customer-obsessed decisions and work
with leadership across AWS to prioritize your programs while ensuring our brand
story remains consistent and impactful across all touchpoints.

This team is a great fit for you if:
• You enjoy working with a fun team that prides itself on a great work
environment with an inclusive group of people that are working together towards
a common goal
• You excel at collaborating across product leaders to develop cohesive brand
narratives and compelling content that brings our vision to life
• You are sensitive to customer needs and interested in working on a service
that will be used, directly and indirectly, by millions of customers and has a
meaningful impact to their functions and interactions
• You'd like to be directly responsible for solving real customer problems
through both product innovation and powerful storytelling
• You are a passionate learner and are motivated to take on new challenges in
content development, narrative design, and cross-functional collaboration
• You want to have fun; surround yourself with a highly talented pool of
engineers and product leaders that like to solve complex problems, but also
enjoy work life balance

Requirements

• 7+ years of working as a Technical Product Manager experience
• 5+ years of technical (software development, network development, IT, other related) experience
• Experience delivering large-scale SaaS, PaaS or LaaS products where you are responsible for the full product lifecycle, from concept through GTM (go to market)

Nice To Haves

• 5+ years of end to end product delivery experience

Responsibilities

• Drive strategic initiatives
• Work cross-functionally with product leaders across Connect to bring our brand vision to life
• Develop compelling narratives
• Create customer-facing content
• Craft storytelling that articulates Connect's value proposition and future direction
• Collaborate closely with product, engineering, and go-to-market teams
• Translate complex technical capabilities into clear, inspiring messages that resonate with customers and stakeholders
• Make data-driven, customer-obsessed decisions
• Work with leadership across AWS to prioritize your programs while ensuring our brand story remains consistent and impactful across all touchpoints

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed