Principal Product Manager - Developer Platform

PagerDuty

61d•Hybrid

About The Position

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses. Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award-winning workplace. PagerDuty is seeking a Principal Product Manager - Developer Platform to join our diverse, customer-focused team in leading the industry’s transformation to fully automated operations! Our vision: a world where AI-augmented software developers build and ship applications 10x faster, and those applications run reliably and autonomously in production. When the unexpected happens, AI agents and automated remediation will resolve most issues—so human teams can focus on innovation, not firefighting. In this role, you’ll guide the evolution of our API and developer experience empowering internal teams, customers and partners to build integrations with PagerDuty. The ideal candidate will bridge the gap between understanding the burning problems of product development teams and API-first platform principles. You’ll also work closely with our AI team to align our API and MCP platforms, access control, and monetization strategy. You’ll also lead innovation of our platform with deeper integration of PagerDuty into the SDLC and specifically the developer experience. You’ll engage with developers to understand how they want to use PagerDuty within the tools they use every day including IDPs (e.g. Backstage), IDEs, chat tools, project management systems, and more. You’ll play a key technical product leadership role to deliver strategic integrations into developer tools. You're equally comfortable discussing both the merits of an API structure and also the business case for integration with a potential platform customer. You can readily understand 3rd-party platform elements (ServiceNow, Atlassian, Salesforce, etc.) and define integrations that are valuable, feasible, usable, and viable. Important note: While this role is posted as remote, candidates who are located near one of our hub locations (San Francisco, Atlanta, or Toronto) will be given preference.

Requirements

5+ years of product management experience in SaaS, enterprise software, or developer tools
Deep knowledge of integration architecture, patterns, and platforms; understanding of cross-application business processes and API best practices
Technical depth and communication skills to collaborate effectively with senior engineers
Hands-on experience working with third‑party APIs, designing RESTful APIs, and partnering on integration solution design
Proven success in high-velocity product teams delivering customer value through iteration and tight feedback loops
Proficiency with analytics tools and a track record of data-driven decision-making
Ability to communicate clearly with customers and internal stakeholders across product and go-to-market
Strong customer empathy and a curiosity-driven approach to learning their needs
Ability to lead through influence and drive outcomes across teams
Excellent collaboration and communication skills; able to make complex, highly technical topics easy to understand

Nice To Haves

Bachelor’s degree or higher in Engineering, Computer Science, a related technical field, or equivalent practical experience (e.g., software engineering)
Strong understanding of incident response and DevOps workflows
Ideally located near a PagerDuty office: Toronto (Canada), Atlanta, GA (USA), or San Francisco, CA (USA)

Responsibilities

Work with product and UX design managers to deeply understand PagerDuty Operations Cloud functionality, integration needs and customer journeys
Prioritize input and feedback from internal app development and professional services teams, and external customer and ISV partner teams
Partner closely with engineering and design on API design and developer experience
Partner on platform strategy with our AI team to align REST API and MCP capabilities
Define API access control and monetization requirements and engage with admin, authentication, product analytics, monetization & entitlements teams to implement them
Engage with leading developer tooling companies to develop strategic integrations that put the power of PagerDuty into the hands of developers where they work
Partner with developer marketing on community engagement and the ecosystem partnerships team to evangelize our platform and gather developer input

Benefits

Competitive salary
Comprehensive benefits package
Flexible work arrangements
Company equity
ESPP (Employee Stock Purchase Program)
Retirement or pension plan
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)
Paid volunteer time off: 20 hours per year
Company-wide hack weeks
Mental wellness programs