Principal Product Manager Developer & Partner Enablement, NaaS

T-Mobile US • Bellevue, WA

310d • $133,800 - $241,400 • Onsite

About The Position

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees! This position will be located in Bellevue, WA. This is not a remote role, we are a hybrid environment requiring at least 3 days a week in office. The Network as a Service (NaaS) team at T-Mobile is focused on delivering innovative network service products that empower customers and partners. Our mission is to solve enterprise challenges in connectivity and beyond by providing scalable, developer-friendly, and partner-ready solutions leveraging T-Mobile's differentiated network capabilities. As a Principal Product Manager, you will lead developer and partner enablement strategies, ensuring that NaaS platforms, APIs, and tools are accessible, scalable, and easy to integrate. You will work closely with customers and partners throughout pre-sales and post-sales phases to ensure seamless onboarding, technical support, and successful integration of NaaS solutions. In addition to technical enablement, this role will oversee project management for customer implementations, ensuring that customers receive clear guidance, structured onboarding, and ongoing technical support. You will collaborate cross-functionally with engineering, sales engineering, technical support, product, and business teams to drive customer success and adoption.

Requirements

• Bachelor's Degree in Engineering, Computer Science, Business, or related field.
• 10+ years of Product Management experience, ideally in developer platforms, APIs, or enterprise SaaS.
• Proven track record of leading technical onboarding, partner integrations, and developer platform management.
• Strong experience in pre-sales and post-sales technical support, working directly with customers and partners.
• Deep expertise in API management, SDK development, cloud platforms, and developer tooling.
• Strong experience in technical program management and structured project management for customer implementations.
• Knowledge of Agile methodologies, backlog management, and release planning.
• Ability to influence senior executives, cross-functional teams, and engineering leadership.

Nice To Haves

• Experience with AI/automation-driven developer tools and API lifecycle management.

Responsibilities

• Define and own the developer and partner support vision, strategy, and roadmap, ensuring alignment with business, technical, and customer needs.
• Develop best-in-class developer experiences, including self-service APIs, SDKs, CLI tools, and technical documentation.
• Partner with product managers, engineering, and sales engineering teams to design scalable partner onboarding experiences.
• Advocate for developer-friendly API design and ensure ease of integration for partners and customers.
• Lead efforts to build and maintain developer sandboxes, partner portals, API documentation, and troubleshooting guides.
• Serve as a technical liaison for partners and customers, guiding them through technical evaluations, API integrations, and deployment.
• Support the pre-sales process by assisting customers with technical assessments, proof-of-concepts (POCs), and demos.
• Lead post-sales customer onboarding, ensuring smooth implementation, API adoption, and integration success.
• Troubleshoot customer issues during and after integration, working with engineering and technical support to resolve blockers.
• Establish and manage a technical support escalation process, ensuring fast issue resolution and strong customer satisfaction.
• Define and maintain structured onboarding processes, ensuring customers receive clear guidance on integration timelines and milestones.
• Develop and oversee project plans for customer implementations, aligning technical teams, sales engineers, and product managers.
• Ensure customers have clear documentation, training materials, and best practices to successfully adopt NaaS solutions.
• Track customer progress, providing regular updates, risk mitigation, and proactive support to ensure successful deployments.
• Work with account teams, customer success managers, and engineering to ensure post-launch success and retention.
• Own and prioritize the backlog for developer tools, SDKs, partner onboarding experiences, and technical documentation.
• Work closely with engineering, DevOps, and API teams to ensure platform capabilities meet performance, security, and scalability standards.
• Establish release management processes for developer-facing tools, ensuring smooth updates and feature rollouts.
• Ensure compliance with security, data privacy, and regulatory standards in all partner and developer interactions.
• Continuously track developer and partner adoption metrics, leveraging dashboards and analytics tools.
• Develop adoption strategies to drive developer engagement and API usage across the NaaS ecosystem.
• Identify and resolve technical gaps and pain points, ensuring an optimal developer and partner experience.
• Advocate for automation, AI-driven enhancements, and self-service tooling to streamline integrations.
• Mentor and coach technical product managers, sales engineers, and developer advocates.
• Promote a growth mindset, driving team learning, upskilling, and professional development.
• Influence senior leadership, shaping the enterprise-wide developer support and partner enablement strategy.
• Lead executive-level discussions, presenting developer adoption metrics, partner enablement success, and platform impact.

Benefits

• Medical, dental and vision insurance.
• Flexible spending account.
• 401(k).
• Employee stock grants.
• Employee stock purchase plan.
• Paid time off and up to 12 paid holidays.
• Paid parental and family leave.
• Family building benefits.
• Back-up care.
• Enhanced family support.
• Childcare subsidy.
• Tuition assistance.
• College coaching.
• Short- and long-term disability.
• Voluntary AD&D coverage.
• Voluntary accident coverage.
• Voluntary life insurance.
• Voluntary disability insurance.
• Voluntary long-term care insurance.
• Mobile service & home internet discounts.
• Pet insurance.
• Access to commuter and transit programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Telecommunications
• Education Level: Bachelor's degree