Principal Product Manager, Customer Experience (Remote Eligible)
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About The Position
REI is a different kind of company. As a co-op, we put purpose before profits and act in the long-term interests of our members. We believe time outside is fundamental to a life well lived, and as a member of the Customer Experience (CX) Strategy team, you'll contribute to REI's mission to connect every person to the power of the outdoors and engage them in the fight to protect it. Our product managers help drive our product vision and bring to life experiences that are inspiring, inclusive, human, purposeful, and trustworthy. The CX Strategy team is looking for a seasoned Principal Product Manager set the course for key cross-channel customer journeys-including our foundational offering; the REI Co-Op Membership. In this role, you'll drive overarching strategic vision, roadmap, and discovery to evolve the customer experience. This work will focus on core experiences delivered across multiple channels by a number of teams. As such, product management for the end-to-end customer journey requires a deft touch-painting a big picture, then motivating and influencing work across teams to bring CX strategy to life in stores, on web and mobile, and through multiple marketing channels. In addition to other product teams, you'll work with enterprise and domain experts, UX/CX leaders and other directors, executives and stakeholders across the Co-op. You'll join a fast-paced, growing, and passionate community where you'll be empowered to model a strategic product/service mindset, define best practices, and foster a customer-focused test & learn culture. We're confident this approach will deliver experiences that best represent and serve the mission of the Co-op.
