Principal Product Manager - Credentials

ID.me • Mountain View, CA

93d • $226,000 - $270,000

About The Position

ID.me is seeking a Principal Product Manager to lead the strategy and execution of our Credentials platform. The Credentials team is responsible for the digitization of foundational identity trust artifacts - legal IDs, professional licenses, healthcare records, financial proofs, and travel documents. This role is pivotal in ensuring that credentials are trustworthy, compliant, and reusable across Wallet, SuperApp, and partner ecosystems. As a Principal PM, you’ll work closely with our apps teams to establish a framework for how credentials are represented and governed at ID.me, balancing compliance (e.g., NIST 800-63-4, HIPAA, PCI, TSA/DHS), developer experience, customer requirements, and member usability. You’ll partner closely with Platform Graph PMs, Identity/Verification engineering, and Apps domain teams (Healthcare, Finance, Travel, Shopping) to ensure that credentials are consistently modeled, verified, validated, and presented across channels at internet scale.

Requirements

• 7+ years of product management experience, with significant depth in identity, credentials, trust frameworks, or regulated industries.
• Proven success owning credential or identity-related products at scale.
• Deep understanding of credential standards (W3C VC, ISO 18013-5, ICAO Doc 9303) and regulatory regimes (HIPAA, PCI DSS, TSA/DHS, NIST 800-63-4).
• Strong technical background; ability to partner closely with engineers on credential models, APIs, and verification pipelines.
• Exceptional communication and stakeholder management skills; experience working across multiple product and engineering teams.
• Demonstrated ability to influence platform direction across multiple domains.

Responsibilities

• Define and own the vision and roadmap for Credentials as a first-class Platform resource.
• Establish and enforce standards for credential creation, validation refresh, expiration, revocation, and recovery.
• Ensure credentials integrate cleanly with identifiers, categories, and profiles to create an auditable, policy-driven trust chain.
• Align credential models with regulatory standards (HIPAA, PCI, TSA/DHS) and industry frameworks (W3C Verifiable Credentials, ISO, ICAO).
• Partner with Platform Graph teams to ensure identifiers and profiles map cleanly into credential issuance; partner with Apps teams to ensure credential consumption aligns with vertical needs.
• Collaborate with authoritative issuers and validation providers (e.g., SSA, AAMVA, CMS, banks, airlines) to ensure authoritative integrations and interoperability.
• Define KPIs for credential accuracy, coverage, and freshness; instrument systems for continuous monitoring; build feedback loops with internal and external stakeholders.
• Represent ID.me’s credential strategy to partners, customers, and standards bodies.

Benefits

• Comprehensive medical, dental, vision insurance
• Health savings account
• Flexible spending accounts (medical, limited purpose, dependent care, commuter benefit accounts)
• Basic and voluntary life and AD&D insurance
• 401(k) with company match
• Parental leave
• Unlimited paid time off subject to the terms and conditions of the PTO policy, including 8 company-wide holidays
• Short and long-term disability insurance
• Accident and critical illness insurance
• Referral bonus policy
• Employee assistance program
• Pet insurance
• Travel assistant program
• Wellbeing and childcare discounts
• Benefit advocates
• Learning and development benefit

What This Job Offers

• Job Type: Full-time
• Career Level: Senior