Principal Product Manager - Contact Center Workforce Management
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About The Position
GEICO is seeking an accomplished, customer-obsessed, and results-oriented Principal Product Manager specializing in Contact Center Workforce Management (WFM). This role will continuously monitor evolution in the insurance industry and contact center management, innovation in parallel industries, competitor products, market, and consumer trends to drive an industry leading product portfolio in WFM solutions. As a Principal Product Manager, you will play a key role in shaping the evolution of our contact center workforce management strategy at GEICO. You will be responsible for leading product strategy, cross-organization collaboration, driving the development and execution of WFM product roadmaps, and ensuring that our solutions meet the needs of our customers while driving business outcomes. Your focus will be on optimizing scheduling, forecasting, and management of agents to customer demand effectively while maximizing productivity and agent satisfaction.
