Principal Product Manager - Configuration Management Database (CMDB)

Adobe•San Jose, CA

11h•Hybrid

About The Position

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours! ROLE OVERVIEW Adobe is seeking a strategic and outcome-focused leader to serve as the Principal Product Manager for Adobe’s Configuration Management Database (CMDB). This role drives the vision, strategy, governance, and product innovation of this enterprise-wide platform. This hybrid role combines strategic leadership with hands-on product management to ensure our CMDB delivers accurate, actionable configuration data that enables IT Service Management, cloud operations, security, compliance, automation, and operational excellence at scale. Come join us at Adobe!

Requirements

10+ years in IT Service Management, IT Operations, or related fields, with at least 5 years in CMDB leadership.
Proven experience in product management or ownership of enterprise IT platforms.
Deep knowledge of ITIL framework and CMDB protocols.
Hands-on experience with ServiceNow CMDB or similar platforms.
Solid understanding of cloud environments (AWS, Azure, GCP) and hybrid infrastructure.
Exceptional relationship management, communication, and leadership skills.

Nice To Haves

Experience using CMDB or configuration data to drive operational analytics, risk scoring, and decision support.
Experience driving automation and orchestration initiatives.
Familiarity with Agile methodologies and product lifecycle management.
Ability to influence at all levels and lead organizational change.

Responsibilities

Lead strategically Define and own the CMDB vision, strategy, and roadmap aligned to business goals.
Own measurable business outcomes enabled by the CMDB, such as improved change success rate, reduced MTTR, audit readiness, operational risk reduction, etc.
Establish governance frameworks, data quality standards, and compliance processes balancing rigor with data quality and usability
Provide executive-level reporting on CMDB health, critical metrics, and business impact.
Lead the CMDB as a product, building positive partnerships with the customers, and establishing continuous feedback loops informed by market trends and competitive insights.
Act as the business owner for the CMDB platform, managing backlog, prioritization, and delivery.
Gather and translate requirements from cross‑functional partners—including Product, IT, Security, HR, Legal, and Sales Ops—to drive continuous improvement across CMDB capabilities, integrations, and user experience.
Ensure the platform supports modern, dynamic environments including public & private clouds, SaaS, containers, and ephemeral infrastructure.
Ensure the CMDB aligns with ITIL standards and fully supports core ITSM processes—including Incident, Problem, Change, and Asset Management—while coordinating integrations with discovery tools, monitoring systems, and cloud platforms.
Lead automation initiatives sought at improving efficiency, strengthening data quality, and reducing operational risk.
Partners closely with infrastructure, application, and security teams to ensure the accuracy and reliability of configuration data, and collaborates with the ServiceNow vendor to maintain alignment with and influence the evolving roadmap for CMDB tools and related technologies.