Principal Product Manager - Billing Settings

About the position

As Principal Product Manager, Billing Settings, you will manage the roadmap, and help to define the long term strategy for client billing & invoicing settings and processes at DoubleVerify. You will work cross-functionally with a wide network of stakeholders from different departments and levels to ensure that our billing settings processes are streamlined, intuitive and transparent. You'll have the opportunity to work with a fully integrated group of minds on projects that aim to create best in class products that make it easy for our clients around the world to verify their ads. This role is based in NYC.

Responsibilities

• Own all billing settings and setup related to DV’s products in our self-service platform.
• Serve as a product stakeholder for billing by collaborating with other Product teams and Commercial teams to ensure that billing is properly implemented on DV’s products.
• Provide domain expertise and leadership for billing related products, features and functionality as it relates to the self-service platform, via requirements gathering, process design, system changes, testing, analysis and reporting.
• Work closely with the Commercial Operations and Finance teams to understand their pain points related to revenue collection and define and implement processes to streamline and optimize, where it meets the client self-service system.
• Engage regularly with Commercial Operations teams to examine billing process change requests, and work closely with relevant product owners to determine impact on other systems.
• Engage with customers and understand their external billing ecosystems and challenges to streamline and automate their billing process with DV.
• Work with customers globally to understand how billing and invoicing processes differ by region and define the strategy to streamline global billing processes as it relates to self-service.
• Understand and identify implications on DV’s setup, contracting, order processing, and reporting systems.
• Proactively recommend new areas of opportunity to remove friction points in the billing process internally and externally.
• Lead continuous improvement initiatives related to billing operational efficiencies.
• Document and maintain internal and external billing process flows, driving transparency across the system.
• Develop customer journey maps to articulate pain points and improvement paths.
• Explore areas where technical integrations between DV systems and external third-party systems can be implemented and leveraged to streamline the billing process, and operationalize and maintain relevant integrations.
• Manage vendor relationships for relevant third party integrations.
• Define success metrics for new projects and track performance on existing projects as it relates to DV’s ability to recognize revenue.
• Partner with the Customer Experience and Product Design teams to deliver wireframes and prototypes to make UI/UX improvements to help customers clearly understand how their settings translate into billing downstream.

Requirements

• 3+ years of AdTech/Online Media industry experience.
• 10+ years product management experience; experience in managing automated internal and external billing processes is a must.
• Track record of being a customer advocate that can translate customer behavior and needs into thoughtful product strategy and solve for technical complexity.
• Excellent communication skills -- ability to write, communicate and present clearly and concisely, including the ability to communicate technical concepts to non-technical stakeholders.
• Experience working with Design teams on UI/UX of a product or feature.
• Ability to advocate for a solution with a diverse group of partners and stakeholders.
• Experience in using qualitative and quantitative data points to derive product vision and priorities.
• Strong coordination and negotiation skills with cross-functional teams.
• Experience with agile development methodologies and continuous iteration.
• Self-starter with a passion for technology and problem solving.
• Experience working with the following tools or platforms: JIRA, Pendo, Invision, Looker, Tableau, SQL.
• Experience using Salesforce and enterprise billing systems is a must; experience with CPQ and billing functionality preferred.

Benefits

• Eligible for bonus/commission (as applicable)
• Equity
• Benefits