Principal Product Manager, AI

INHABIT IQ•Knoxville, TN

1h•Remote

About The Position

We are seeking a visionary and technically fluent Principal Product Manager to lead the development and integration of Agentic AI Agents and Natural Language Model (NLM) Query Agents into our Multifamily Residential ecosystem. This pivotal role drives the transformation of key residential journeys, including leasing, resident experience, screening & compliance, maintenance, CRM, accounting, and others through intelligent automation, conversational interfaces, and personalized experiences. You will collaborate cross-functionally with Product, Development, UI/UX, Business Leads, Customer Success, Marketing, and Sales teams to strategize, define, prioritize, and deliver innovative AI-powered solutions that elevate various Residential Products.

Requirements

5+ years of SaaS product management experience, including product ownership
Proven track record of successfully launching and scaling SaaS products
Experience with AI development tools and frameworks such as LangChain, OpenAI, Hugging Face, or similar.
Knowledge of prompt engineering and retrieval-augmented generation (RAG)
Strong theoretical and practical understanding of Agentic AI, LLMs, NLP, and machine learning pipelines.
Deep understanding of Agile product development lifecycle, pricing models, and cloud technologies
Passion for understanding customer needs and translating them into impactful product features
Excellent communication and collaboration skills to work effectively with engineering, marketing, sales, and other teams
Ability to leverage data analytics to inform product decisions and measure success
Keeps abreast of current changes in technology, processes, and standards within the industry and area(s) of responsibility by attending internal and external training programs, researching and/or subscribing other professional publications, or utilizing other appropriate method(s) to obtain business and professional information, and applies knowledge and practices to area(s) of responsibility.
Bachelor’s degree in Information Technology, Computer Science, Business, or equivalent relevant experience.

Nice To Haves

Certified Product Owner, Certified Advanced Product Owner

Responsibilities

Define and evangelize the compelling product vision for AI agents supporting critical multifamily residential journeys.
Translate strategic business goals into clear, actionable AI capabilities that demonstrably drive automation, personalization, and operational efficiency.
Lead the design, development, and deployment of autonomous agents capable of handling complex leasing tasks, such as scheduling tours, qualifying leads, and answering frequently asked questions (FAQs).
Collaborate closely with engineering and data teams to ensure agents are context-aware, goal-driven, and seamlessly integrated with various workflows, including maintenance, leasing, screening & fraud detection, CRM, and others.
Ensure the high accuracy, relevance, and usability of NLM query responses, directly supporting informed decision-making and superior customer service.
Serve as the crucial bridge between highly technical teams and business stakeholders, ensuring clear communication, alignment on strategy, and clarity of execution.
Own the product backlog, strategically prioritize features, and manage sprint planning with agile development teams.
Define and monitor key performance metrics, driving product iteration based on continuous user feedback and deep data insights.
Champion responsible AI practices, ensuring all solutions strictly adhere to data privacy regulations, fair housing regulations, ethical AI standards, and fair housing guidelines.