Principal Product Manager, AI Quality

Atlassian•Mountain View, CA

10d•Remote

About The Position

Overview Working at Atlassian Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. Responsibilities The Central AI team’s vision is to accelerate AI innovation across Atlassian by building the core infrastructure, key capabilities and experiences. The Central AI team is building some core AI products, especially in the conversational AI space that leverage Atlassian’s key strength - the understanding of our customers' work and organizational knowledge. We are in very early stages of building these experiences. We expect a lot of exploration, experimentation, validation of hypotheses through customer research to figure out the right solutions. As a Principal Product Manager for AI Quality in Central AI, you will play a pivotal role in shaping and executing Atlassian’s vision for delivering quality AI products. Your focus will be on delivering superior quality experiences that underpin Atlassian’s AI-driven products and solutions.

Requirements

8+ years of product management experience, with substantial recent experience driving relevance and quality for a consumer or enterprise AI product.
Proven proficiency in defining and improving on relevance and quality measurement metrics.
Strong technical subject matter expertise, with a comprehensive understanding of search/ads technologies, natural language processing, and machine learning principles.
Data-driven decision-making skills, including the ability to independently analyze complex data sets, identify trends, and demonstrate the customer impact of improvements.
Deep user empathy and commitment to delivering exceptional experiences, with attention to detail that drives continuous improvement.
Exceptional communication and stakeholder management skills, capable of conveying complex technical concepts clearly to both technical and non-technical audiences, including senior executives.
Demonstrated ability to influence and drive cross-functional initiatives without direct authority, maintaining alignment across diverse teams.
Bachelor's or Master’s degree in Computer Science, Data Science, or a related field preferred.

Responsibilities

Strategic Vision and Execution: Define and drive the strategic vision and roadmap for AI quality for your feature areas, clearly articulating the desired outcomes and the path to achieve them.
Lead initiatives to improve the quality, reliability, and trustworthiness of AI models and experiences, ensuring alignment with organizational goals and user expectations.
Cross-functional Collaboration: Partner with engineering, data science, product, and design teams to identify opportunities and implement improvements in AI quality.
Advocate for relevance and quality standards, influencing stakeholders and championing initiatives that elevate user experience.
Customer-Centric Approach: Develop deep customer insights to pinpoint gaps in quality, proactively addressing issues to enhance user satisfaction and engagement.
Regularly interact with users and internal stakeholders to validate quality enhancements and prioritize feature improvements.
Communication and Storytelling: Create compelling narratives and communicate progress effectively to customers, stakeholders, and the broader community, highlighting Atlassian’s advancements in search relevance and quality.

Benefits

Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community.
Our offerings include health and wellbeing resources, paid volunteer days, and so much more.

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