Principal Product Manager AI & Automation (Title & Escrow)

Eave-posted 8 months ago

$250,000 - $325,000/Yr

Full-time • Senior

San Francisco, CA

Credit Intermediation and Related Activities

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HomeLight is transforming the real estate transaction process by bringing speed, transparency, and intelligence to the complex world of title and escrow. Backed by top-tier investors, we're entering a new phase of growth—fueled by cutting-edge automation, operational scale, and AI-powered innovation. We're seeking a Director of Product Management to lead our AI automation initiatives within HomeLight Closing Services. Your mission: build and scale Computer Use Agents (CUAs) that streamline escrow operations, reduce turnaround times, and redefine how real estate transactions get done.

Define and own the roadmap for CUAs and other intelligent automation features across our title and escrow platform.
Champion a bold vision for how Agentic AI can transform back-office operations, starting with escrow workflows like HOAs, payoffs, E&O checks, and more.
Build Computer Use Agents that autonomously operate internal and third-party SaaS tools, adapting to changes and collaborating with human experts when needed.
Translate cutting-edge LLM capabilities (e.g., OCR, reasoning, UI navigation) into intuitive product experiences for real-world operations.
Deeply understand the needs of escrow officers, processors, and customers—turning friction points into automation opportunities.
Measure impact using KPIs tied to turnaround time, throughput, NPS, and agent accuracy.
Work closely with engineering, data science, compliance, and legal to scope, prioritize, and deliver high-quality releases.
Lead A/B tests, run fast experiments, and iterate constantly using data and user feedback.
Evaluate build-vs-buy for AI tools and partners; own vendor selection for OCR, LLMs, and automation platforms.
Partner with platform teams to define scalable systems for agent orchestration, logging, and performance monitoring.
Align with executive stakeholders and ops teams to ensure AI adoption drives measurable business outcomes.
Contribute to a culture of rapid learning, transparency, and ownership.

8+ years of product management experience, including 2+ years building or scaling AI/ML products.
Proven success launching AI agents, intelligent automations, or complex integrations in SaaS, fintech, legal tech, or proptech.
Strong grasp of LLMs, OCR, APIs, model training pipelines, prompt engineering, and agent architectures.
Experience taking products from 0→1 and iterating fast based on data.
Exceptional writing and product storytelling—clear, concise, persuasive.
Ability to manage ambiguity, align stakeholders, and get things out the door.

Experience in high-compliance domains like real estate, banking, or legal operations.
Obsessed with simplifying complex workflows for end users.

Medical (Aetna or Kaiser), Dental & Vision (Guardian)
Long-Term Disability & Short-Term Disability
Hospital Indemnity Insurance, Accident Plan, and Employee Critical Illness (Guardian)
401k (Guideline), Life Insurance (Guardian) & Pet Insurance (Nationwide)
Commuter benefits are offered in certain locations
PTO, including Volunteer Days to give back to your community
Annual Anniversary Perks, including professional development and sabbaticals!
HomeLight Services to help you with buying and selling your home

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