Principal Product Manager, AI Agents for Sales

Salesforce•San Francisco, CA

11d

About The Position

About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Organization Overview: Digital Enterprise Technology connects people and technology to transform the future of work at Salesforce. Guided by our core values of Trust, Customer Success, Equality, Innovation, and Sustainability, we deliver business outcomes that fuel growth, drive competitive advantage, and empower our employees and customers globally. DET’s scope stretches beyond traditional IT: We are also strategic partners, advocating for the best outcomes for our customers, always innovating, and helping to shape the future of work. We oversee technology strategy, Salesforce on Salesforce, customer and partner enablement, applications engineering, infrastructure, collaboration, enterprise operations, architecture, and program enablement. We are Customer Zero, the best example of Salesforce products delivered globally, at scale, sustainably. Role Overview: We’re looking for a strategic and execution-driven Principal Product Manager with deep Salesforce expertise (Sales Cloud, Agentforce Platform, AI) to lead the agentic vision and delivery of intelligent AI agents that power our world-class Sales organization. As Customer Zero , you’ll define the product strategy, roadmap, and execution plan for scalable, secure, and high-impact AI-powered agent experiences across our internal Sales teams. Your work will directly enhance seller productivity and transform how we use Salesforce’s platform to drive innovation from within. You will lead a global team of Product Managers focused on AI agents and automation platform capabilities, while fostering a culture of excellence, innovation, and cross-cloud collaboration.

Requirements

10+ years of product management experience, with deep Salesforce implementation expertise (CRM, Sales Cloud, Platform, Data Cloud, Slack)
Proven understanding of AI, Copilots, and agent-based architectures
Strong experience building Sales productivity and automation solutions (Lead, Opportunity, Account Management)
Clear, compelling communicator with experience in executive-level presentations and cross-functional influence
Deep knowledge of Lead-to-Cash and Sales GTM processes
Experience applying the Jobs To Be Done (JTBD) framework in enterprise product development
Track record of thriving in fast-paced, dynamic environments
Strong collaboration and team-building capabilities across global and virtual teams

Nice To Haves

Salesforce certifications: Agentforce Specialist, Administrator, Sales Cloud Consultant, Service Cloud, Slack Admin
Deep knowledge of Salesforce architecture, principles, and best practices
Familiarity with emerging trends in Autonomous AI Agents and their impact on enterprise workflows

Responsibilities

Advanced AI Research & Experimentation: Lead exploration and application of cutting-edge AI techniques—including reasoning models, multimodal & cross-modal AI< multi-agent systems, and RAG—to push the boundaries of agent intelligence, adaptability, and performance in real-world enterprise contexts.
Product Strategy & Vision : Define and drive the strategic direction for AI agents supporting our global Sales teams, optimizing for usability, trust, and business value.
AI Agent Development : Collaborate cross-functionally with Sales, Engineering, Design, and Data teams to define and execute the roadmap for AI agents in Salesforce & Slack as the primary interface for deployment.
Data & Content Framework : Shape the data and content strategy that fuels agent intelligence and decision-making.
Team Leadership : Lead and mentor a high-performing, global team of PMs. Create alignment, enable growth, and drive product excellence.
AI Evangelism & Innovation : Champion AI maturity across teams. Be a thought leader in scaling autonomous agents and influencing broader product and platform direction.
Cross-functional Collaboration : Drive alignment with internal stakeholders across sales, engineering, and platform teams to deliver business outcomes.