Principal Product Manager – Agentic AI Systems
About The Position
Level AI is an AI-native customer experience intelligence platform helping enterprises deploy agentic AI systems that reason, act, and improve across high-volume customer interactions. Our products power real-world contact center workflows and deliver measurable business outcomes at scale. We’re looking for a Principal Product Manager to help build and scale agentic AI systems at Level AI. In this role, you will work closely with Engineering, Applied AI/ML, Design, and customer-facing teams to ship production-ready agentic capabilities and make them successful in real customer environments.This role emphasizes execution, customer impact, and production rigor , with opportunities to grow into broader platform ownership over time.
Requirements
- 5–6 years of Product Management experience, preferably with AI-driven or platform products
- Experience shipping and iterating on production software systems
- Exposure to LLMs, agentic systems, or AI-powered workflows (hands-on or via close partnership)
- Strong customer-facing skills and comfort working with enterprise customers
- Ability to translate ambiguous problems into clear product requirements
- Excellent collaboration and communication skills
Nice To Haves
- Experience with conversational systems, automation, or real-time decisioning
- Familiarity with AI evaluation concepts, human-in-the-loop systems, or feedback loops
- Experience working in enterprise SaaS or B2B platforms
- Technical background or strong comfort working with engineering and ML teams
Responsibilities
- Define and execute product initiatives for agentic AI systems , with a focus on measurable customer and business outcomes
- Own significant parts of the agentic system lifecycle , including orchestration, decisioning, evaluation, and iteration
- Contribute to building a repeatable framework for launching, evaluating, and improving agentic capabilities across customers
- Help define how agentic systems are measured and improved in production , balancing autonomy with safety and reliability
- Partner closely with Engineering, Applied AI/ML, Design, and Solutions teams to ship production-ready systems
- Work directly with customers to understand workflows, requirements, and success criteria
- Drive customer-informed prioritization by staying close to live deployments and real usage patterns
- Support best practices for agent evaluation, iteration, and safe rollout
- Represent the product in customer conversations, demos, and feedback sessions
Benefits
- Work on real production agentic AI systems , not experiments
- High exposure to customers, data, and real-world outcomes
- Opportunity to grow into broader platform or Principal-level ownership
- Meaningful impact on how enterprises adopt and trust AI
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
101-250 employees
