Principal Product Manager, Agent Experience & AI
About The Position
Sunbit builds financial technology for real life. Our AI-native platform helps more people get to “yes” at the moments that matter with personalized offers, transparent terms, and no added consumer fees. In stores, practices and service centers across the country, Sunbit provides a fast, fair pay-over-time option. For everything else, the Sunbit Credit Card delivers a modern, no-fee credit experience managed in a powerful mobile app. We are guided by people-centered values: Serve Others Before Self, Include Always, Connect Genuinely, Innovate for Good. These values shape how we build, how we support customers and merchants, and how we work with each other. What makes Sunbit different is an AI-native infrastructure that runs through the full customer and merchant journey. Our interconnected AI systems power instant decisioning, streamline fraud checks with human-in-the-loop safeguards, and enable highly personalized offers at scale. The result is a quick, fair, and simple experience for consumers and merchants. We pair this technology with inclusion and transparency. Sunbit delivers industry-leading approval rates — 90%+ in auto service and 85%+ in dental — while maintaining zero consumer fee-based revenue. It is a better way to serve people and merchants, proven at scale. Today, Sunbit is available across nationwide, in-person merchant network of 30,000+ locations spanning auto service centers, dental and optical practices, veterinary clinics, and other specialty services. We help teams say “yes” more often and help customers move forward with confidence.
Requirements
- 6+ years in Product Management, specifically building and scaling modern digital products.
- A portfolio of delivering high-quality software where stability and scalability were paramount.
- Deep background in Conversational AI (Voice/Chat) and automated customer servicing.
- Proven ability to own Business Outcomes and move needle-shifting KPIs.
- An AI "Power User" who leverages LLMs and modern tech to 10x your own productivity.
Nice To Haves
- Product-First Mindset: You are a "Digital Product Person" through and through. You understand how to build software that scales, how to manage a technical roadmap, and how to prioritize based on data-backed outcomes.
- AI & Conversational Mastery: You have a track record of shipping AI-driven products, specifically in Voice and Chat. You understand the mechanics of NLP/NLU and real-time intelligence tools like Cresta.
- FinTech Expertise: You have extensive experience in Financial Services or FinTech. You know how to build innovative digital products that navigate the complexities of a regulated industry.
- Technical Fluency: You speak the language of engineering. You are comfortable discussing API contracts, system architecture, and technical trade-offs.
- Design Thinking: You believe that internal tools should be beautiful and efficient. You use research and data to eliminate friction from every digital interaction.
Responsibilities
- The Digital Platform Strategy: Own the end-to-end product lifecycle for the Agent Experience. You will apply the same rigor found in top-tier B2C or SaaS products to our internal ecosystem—focusing on performance, low-latency data, and "zero-training" UI.
- AI Chat & Voice Products: Architect and deploy automated servicing channels that actually work. You will move beyond simple bots to build high-quality AI Voice and Chat Agents that handle complex financial transactions with precision and empathy.
- Build It Right the First Time: We prioritize Quality over Quantity. You will be responsible for the architectural integrity and scalability of the platform. You value a clean, robust foundation over a high volume of low-impact features.
- The Outcome (The P&L): You will partner with business stakeholders to define and own the OKRs that matter: Cost Per Interaction (CPI), First Contact Resolution (FCR), and AI Containment Rates.
- Cross-Functional & Technical Diplomacy: You are the connective tissue between Technology, Operations, Risk, Compliance, and Legal. You ensure our digital products are "Compliant by Design" and technologically superior.
Benefits
- Join one of LA’s fastest growing startups (2023), A Most Loved Workplace, #576 on the 2023 Inc 5000 list, and Forbes Fintech 50 (2024)
- Mission driven + empowered + collaborative
- Competitive pay and stock options
- Unlimited PTO
- Health Insurance options including Medical, Dental, Vision, Life, EAP, FSA, & Parental Leave
- Newly added HSA and Pet Insurance
- 401K Plan with Matching
- Cell Phone Stipend
- Casual Dress
- Team based strategic planning + Team owned deliverables
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
