The Principal Product Implementation Engineer is responsible for the successful implementation and onboarding of Surescripts solutions, acting as a technical liaison between customers and internal teams to resolve technical issues, offer guidance, and ensure a positive customer experience. The Principal Product Implementation Engineer takes a leadership role within our team, ensuring customers derive maximum value from our products or services. They provide technical expertise, support, mentorship to peer team members, and foster collaboration. As a critical asset for ensuring the success and satisfaction of key customers, the incumbent not only delivers advanced technical support but also establishes customer success practices within the organization.