Principal Product Excellence Architect

ServiceNow•Addison, TX

About The Position

Be the technical expert in how to best support IT by configuring IT Asset Management using ServiceNow best practices focused on configuration vs. customization Support federal customers in their efforts for - specific process definition, re-engineering, improvement and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders Advise customers in their efforts to take advantage of the ServiceNow IT Asset Management Solution’s standard capabilities in their efforts to improve their IT processes Lead customer design workshops focused on ServiceNow Platform and IT Asset Management Solution technology Guides and provides ad-hoc oversight/training Advise on development/develop required portal components and other platform related items to operationalize ServiceNow ITAM solutions. Prepare customer-facing deliverables focused on the maturity of the customers technical and process. Juggle multiple and complex projects/initiatives Provide feedback on best practices and delivery/engagement materials on Now create. A deep sense of empathy for the customer and genuine passion in helping them succeed. Engage and collaborate closely with the ServiceNow R&D teams on escalated technical issues. Demonstrated ability to influence and consult (providing options with pros, cons, and risks) while providing thought leadership to sponsors/stakeholders in solving business process and/or technical problems. Solid experience in requirements gathering, including experience in creating process mapping documentation. Responsible for creating innovative solutions leveraging ServiceNow’s ITAM (Software Asset Management, Hardware Asset Management, Cloud Insights) Solutions Mentor field resources in implementation methodology, configuration, and best practices for ITAM applications. Respond to customer questions relating to ServiceNow ITAM products. This role is pivotal in providing our growing customer base, with lessons learned, strategies, and advice to enhance real world security operations. Help develop programs that enable ecosystem on ITAM on the ServiceNow platform Share best practices and known solutions with other internal teams, community, and customers to help promote faster time to value for customers. Stay current on competitive analyses and understanding differentiators between ServiceNow and its competitors. Be a product evangelist, supporting at scale events such as user conferences, trade shows, webinars, etc. Discuss 1:1 or 1: many on the art of the possible with ServiceNow ITAM solutions referencing success stories/anecdotal data.

Requirements

At least 7+ years of configuration/development experience for complex, highly-capable, technologies – inclusive of integrations and portals
Demonstrated ability to influence and consult (providing options with pros, cons and risks) in an IT environment, while providing thought leadership to IT sponsors/stakeholders in solving business process and/or technical problems
Strong understanding with leading IT and related systems and tools such as Flexera, SNOW Software, BMC, Microsoft, SCCM along with experience with Oracle, IBM, Adobe and Microsoft licensing models.
Understanding of end-to-end procurement, request, allocation & reclamation process flows
Ability to interact with customers in regard to contract management
Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity.
Proven team player and team builder
Comfortable speaking as industry expert for IT Asset Management
Certified in ServiceNow Software, Hardware and Enterprise Asset
Leader and evangelist for ServiceNow Software, Hardware and Enterprise Asset

Nice To Haves

United States Top Secret / Sensitive Compartmented Information (TS/SCI) Clearance with Full-Scope-Polygraph (FSP) a plus

Responsibilities

Be the technical expert in how to best support IT by configuring IT Asset Management using ServiceNow best practices focused on configuration vs. customization
Support federal customers in their efforts for - specific process definition, re-engineering, improvement and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders
Advise customers in their efforts to take advantage of the ServiceNow IT Asset Management Solution’s standard capabilities in their efforts to improve their IT processes
Lead customer design workshops focused on ServiceNow Platform and IT Asset Management Solution technology
Guides and provides ad-hoc oversight/training
Advise on development/develop required portal components and other platform related items to operationalize ServiceNow ITAM solutions.
Prepare customer-facing deliverables focused on the maturity of the customers technical and process.
Juggle multiple and complex projects/initiatives
Provide feedback on best practices and delivery/engagement materials on Now create.
A deep sense of empathy for the customer and genuine passion in helping them succeed.
Engage and collaborate closely with the ServiceNow R&D teams on escalated technical issues.
Demonstrated ability to influence and consult (providing options with pros, cons, and risks) while providing thought leadership to sponsors/stakeholders in solving business process and/or technical problems.
Solid experience in requirements gathering, including experience in creating process mapping documentation.
Responsible for creating innovative solutions leveraging ServiceNow’s ITAM (Software Asset Management, Hardware Asset Management, Cloud Insights) Solutions
Mentor field resources in implementation methodology, configuration, and best practices for ITAM applications.
Respond to customer questions relating to ServiceNow ITAM products.
This role is pivotal in providing our growing customer base, with lessons learned, strategies, and advice to enhance real world security operations.
Help develop programs that enable ecosystem on ITAM on the ServiceNow platform
Share best practices and known solutions with other internal teams, community, and customers to help promote faster time to value for customers.
Stay current on competitive analyses and understanding differentiators between ServiceNow and its competitors.
Be a product evangelist, supporting at scale events such as user conferences, trade shows, webinars, etc.
Discuss 1:1 or 1: many on the art of the possible with ServiceNow ITAM solutions referencing success stories/anecdotal data.