Principal Product Engineer
About The Position
We are looking for a technically strong, customer-focused Product Engineer to join our Product Engineering team and help drive the success of our Reality DC software through expert-level integration support, deployment assistance, and contribution to product development. This role is ideal for someone with a background in systems integration, DevOps, advanced technical support, or data engineering—especially if you've worked in customer environments and are eager to influence product evolution. This position sits at the intersection of software engineering, product management and customer success. You'll be responsible for enabling complex deployments of our platform by integrating customer systems, ensuring smooth data flow, and solving critical technical challenges. Your day-to-day will involve working closely with customers, collaborating with engineering and product teams, and applying your technical skills to deliver tailored solutions and improvements. The position will include office time with local team members and working with our global Application Engineering and Sales team. The core Product and Engineering teams are based in the UK and the ideal candidate will be comfortable working independently during non-overlapping hours and proactively engaging with remote colleagues across time zones. Success in this position requires strong communication, technical depth of knowledge, problem-solving agility, and a passion for making software work seamlessly in real-world customer environments.
Requirements
- Degree or equivalent experience in technical science or engineering
- 3+ years’ recent experience with systems integration and data flow management
- 3+ years’ recent experience with distributed computing systems and databases
- 1+ year’s recent experience in a customer-facing role
- Strong problem-solving capabilities and analytical thinking
- Strong written and verbal communication skills
- Ability to empathize with customers
- Ability to remain calm and find solutions to problems under time pressure
- Knowledge of Agile development methodologies
- Knowledge of Secure Development Lifecycle principles and software security
Nice To Haves
- Proficiency with scripting/programming (Python/Javascript/Powershell)
- Prior experience with building automation protocols (Modbus/BACnet/SNMP)
- Prior experience with deploying and administering MongoDB
- Prior experience in DevOps environment
- Prior Data Engineering experience
- Experience in a product role
- Experience in the data center industry
Responsibilities
- Support sales engagements by developing customer deployment solutions and integrations with customer tools
- Provide 2nd and 3rd line support for the product for key customers and work with other technical resources as required to solve issues
- Support the product development lifecycle in collaboration with the wider product engineering team
- Help design and specify product enhancements for software engineering to build
- Contribute towards the quality of the software products and supporting documentation
- Develop and maintain high level of knowledge on both technology landscape and the data center industry
- Communicate clearly with a wide range of stakeholders, conveying complex technical information to non-technical audiences
Benefits
- paid vacation and paid holidays
- 401(k) plan with employer match
- employee stock purchase plan
- a variety of medical, dental and vision plan options
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
5,001-10,000 employees
