Principal Product Designer, Moveworks

ServiceNowMountain View, CA
9h$221,200 - $387,100

About The Position

This role sits within the Product Design organization and focuses on our core web application suite, the central interface where users experience our most advanced AI capabilities, building a compelling product for employee experience front door. Designers here play a critical role in shaping the future of work, partnering deeply with product management and engineering leadership to define high-level strategy and translate complex machine learning technologies into intuitive, human-centric solutions. As a Principal Product Designer, you will define the design vision for our web platform, playing a transformative role in bridging our Agentic AI technology with world-class web experience. You will operate at the top strategic altitude while maintaining a strong hand in execution—driving clarity and coherence across large-scale, cross-product initiatives in a fast-evolving technical landscape.

Requirements

  • BA/BS degree or higher in Design, Design Communication, Human-Computer Interaction, or equivalent combination of education and experience in other related fields
  • Experience participating in the complete product development lifecycle of web and/or software applications.
  • Experience in user experience design or industry experience (corporate, software, web or agency)

Nice To Haves

  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
  • 15+ years of relevant design experience with strong first principle thinking
  • An inspiring portfolio demonstrating formative contributions to design language, strategy, processes, and standards, up to company level.
  • Strategic advocate for design and for users at the cross-functional senior leadership and executive level.
  • Proven experience in creating business value with a strong balance of understanding of technologies, deep knowledge of product & engineering.
  • Seen as a thought leader in a company and industry, delivering product experiences that exemplify beautiful design, catalyze user and enterprise productivity, create extensible systems and frameworks, and inspire customers.
  • Influence skills and drive to define design strategies across multiple products and/or complex horizontal initiatives.

Responsibilities

  • Lead large, cross-product, strategic AI and web initiatives that are critical to the success of a business unit or the company as a whole to transform how people work around the world.
  • Drive product experiences that exemplify deep understanding of machine learning, elegant design, catalyze user and enterprise productivity, create extensible systems and frameworks, and inspire customers.
  • Provide strategic direction, vision, and leadership for collaborative efforts with multidisciplinary teams.
  • Act as an industry influencer and thought leader, advancing the industry through contributions to trade events and publications.
  • Raise the bar for the entire design team on how to envision, build and iterate on compelling product experiences

Benefits

  • health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs
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