Principal Product Designer, Rich Media Experience

Zillow

2d • $169,300 - $284,700 • Remote

About The Position

About the team The Zillow Experience Design (ZxD) team is a fast-paced, collaborative, and driven product design organization. We’re a tight-knit, multidisciplinary group spanning product design, content design, experience research, design systems, and design operations, focused on building useful, usable, and innovative experiences across web, mobile, and internal platforms. Within ZxD, the Rich Media Experiences (RMX) team turns cutting-edge AI, computer vision, and 3D media into intuitive, high-quality consumer experiences. RMX owns a portfolio of immersive products — including immersive walk-throughs, SkyTour, Interactive Media Experience (IMX), and Visual Search — that differentiate Zillow through next-generation touring and media experiences. About the role As a Principal Product Designer, Rich Media Experience, you will own the end-to-end design for key 3D and rich media experiences in our portfolio, from early exploration to polished, production-ready delivery. You will operate at the frontier of design and technology at Zillow — exploring new interaction paradigms in 3D, interactive media, and adaptive system-driven experiences, then translating those explorations into scalable, consumer-ready products. This is a highly cross-functional, prototype-heavy role that requires tight collaboration with Product, Engineering, and Science to bridge model capabilities and UX, influence science direction, and deliver immersive experiences quickly and effectively. In the first 6–12 months, you’ll be expected to own and evolve 1–2 key 3D experience areas (for example UWT or immersive touring), raise design quality across the rich media portfolio, and reduce ambiguity in how complex, AI-driven media experiences are presented to customers.

Requirements

• 8–10+ years of experience as a product designer, UX designer, or design lead, with a proven track record of shipping impactful digital products.
• Strong interaction and visual design craft, especially for novel or complex interfaces and system-driven experiences.
• Demonstrated experience taking products from exploration to launch, including 0→1 or emerging tech products (AI, 3D, computer vision, or similar).
• Proven ability to thrive in ambiguity, show high ownership, and make effective decisions in fast-moving environments.
• Experience collaborating closely with Product, Engineering, and either Science/Research or Data to shape product strategy and execution.
• Experience identifying customer insights through user research and discovery and turning those insights into clear design strategies.
• A portfolio that showcases complex, system-driven, or media-rich experiences, with clear articulation of your role, process, and impact.
• Proficiency with modern design and prototyping tools such as Figma, Protopie, or similar.

Nice To Haves

• Experience designing 3D, AR/VR, or immersive media experiences with evidence of spatial thinking and handling unique navigation / edge cases.
• Experience working with AI/ML-driven products, including designing around model limitations, inconsistency, and human-in-the-loop workflows.
• Demonstrated portfolio-level ownership across multiple products or surfaces, with a cohesive strategy and narrative.
• Strong storytelling and communication skills, comfortable presenting to senior and cross-functional audiences.
• Experience with 3D/immersive tools (e.g., Unity, WebGL, ARKit) is a plus.

Responsibilities

• Partner closely with Product, Engineering, and Science to shape how evolving models show up in the UX, influence technical direction through design, and balance exploration with delivery speed.
• Translate complex AI and computer-vision capabilities into simple, intuitive, and delightful consumer flows that build trust and confidence in Zillow’s media experiences.
• Own a portfolio of 3D experiences — defining cohesive interaction models, information architecture, and UI patterns that scale across UWT, SkyTour, IMX, Visual Search, and future products across web, iOS, Android, and immersive/spatial platforms.
• Prototype quickly in ambiguous spaces, exploring new mediums and interaction paradigms (e.g., 3D, AR/VR, spatial navigation) to test what’s possible and de-risk big bets before full investment.
• Lead design activities such as problem framing, storytelling, journey mapping, prototyping (low- to high-fidelity), and user testing for immersive and media-rich experiences.
• Architect service design and information architecture that power automation- and model-driven experiences, including human-in-the-loop workflows like media annotation and verification.
• Present and socialize your work clearly with cross-functional partners and senior leaders, driving alignment around vision, tradeoffs, and launch plans.
• Mentor and uplevel other designers, sharing best practices in immersive design, interaction patterns, and collaborative ways of working with Science and Engineering.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees