Principal Product Designer – Map Viewer

Esri•Portland, OR

23d

About The Position

Join Esri’s Product Design team as a Principal Product Designer, where you’ll lead the design vision for ArcGIS Map Viewer, our flagship web-mapping application used to explore, analyze, and communicate spatial data. Map Viewer empowers users to tell compelling stories, answer complex questions, and solve real-world problems through interactive maps. In this role, you’ll drive strategic design initiatives, mentor designers, and collaborate across disciplines to shape the future of mapping experiences in ArcGIS Online.

Requirements

8+ years of experience designing complex, enterprise-grade web applications, preferably in SaaS or GIS-related domains
Proven track record of leading strategic design initiatives and delivering impactful outcomes across multiple teams or products
Expertise in Figma, design systems, and component-based design workflows
Deep understanding of accessibility standards (WCAG 2.1/Section 508) and experience embedding accessibility into design and development processes
Strong portfolio showcasing strategic thinking, elegant design solutions, and measurable impact
Exceptional communication and storytelling skills, with the ability to influence and inspire across disciplines and levels
Experience conducting and applying user research to inform design decisions
Demonstrated ability to navigate ambiguity, prioritize effectively, and drive alignment across diverse stakeholders
Bachelor’s degree in human-centered design, HCI, interaction design, or related field

Nice To Haves

Master’s degree in human-centered design, HCI, interaction design, or related field

Responsibilities

Lead the end-to-end design strategy for Map Viewer, aligning user needs, business goals, and technical feasibility across multiple teams and product lines
Drive cross-functional collaboration with developers, product managers, researchers, and stakeholders to define and deliver mapping experiences using participatory and iterative design techniques
Coordinate with stakeholders to identify requirements and specifications for the development of new and established features
Develop personas, user journeys, information architecture diagrams, wireframes, visual design, and prototypes
Identify enhancements to product designs by conducting user research (usability testing, surveys, customer interviews, and more) with prototypes and fully developed projects
Develop and present holistic design solutions that address business, brand, and user requirements
Ensure accessibility, inclusivity, and usability are embedded in all design work, advocating for WCAG 2.1/Section 508 compliance
Effectively communicate conceptual ideas, design rationale, and the specifics of the user-centered design process to cross-functional teams
Champion user-centered design across the organization by defining experience principles and advocating for design excellence
Establish and evolve design systems and patterns in partnership with the design system team to ensure consistency and efficiency across the ArcGIS platform
Influence product direction by identifying opportunities for innovation, shaping product roadmaps, and contributing to strategic planning
Mentor and guide other designers, fostering growth through design critiques, coaching, and thought leadership
Work with leadership and stakeholders to suggest and implement improvements for team processes, including change management strategies that support scaling and sustainability
Stay ahead of industry trends, bringing fresh thinking and best practices to elevate the design discipline at Esri