Principal Process Manager (Global Payment Network)

Capital One•Chicago, IL

About The Position

Principal Process Manager (Global Payment Network) At Capital One, we’re building a leading information-based technology company. We think big and do big things. We were the first company to develop and offer mass customization and personalization of credit card products, and we have been innovating relentlessly ever since. Today we are a high-tech company, a scientific laboratory, and a nationally recognized brand all in one. Our innovations impact tens of millions of consumers but we have the passion and heart of a small startup. We intend to disrupt the technology market with the software tools that we built to power our own successful digital transformation. As a Principal Associate Process Manager supporting Capital One Reliability Engineering, you will help manage and support the resilience testing process. Responsibilities will include documenting, monitoring and controlling critical process points as defined by technical requirements, and associated policies and standards. You will educate and gain buy-in from key stakeholders concerning the utilization of process to ensure appropriate execution each and every time. You may also lead or engage in critical departmental or cross-functional organizational initiatives and projects. This individual must be able to effectively communicate and influence partners across multiple functional areas including multiple levels of the organization. Strong analytical skills, attention to detail, and the ability to adapt to a dynamic agile environment are essential to succeeding in this role. This individual must display strong leadership skills and be able to drive and motivate others in delivering consistent execution, as well as identification, documentation and implementation of process improvement opportunities. Knowledge of how to navigate regulatory requirements, as well as the development and management of process controls, will be critical to maintaining a well-managed process. This is an excellent opportunity to continue to grow your career in process management and resiliency testing. A qualified candidate will have: Demonstrated that they can improve processes and deliver well managed and scalable solutions and intent resulting in flawless and sustainable execution Ability to effectively communicate and influence partners across the company and across multiple levels of the organization. Excellent communication skills, attention to detail, and the ability to adapt to change quickly A solid grasp of process management concepts and Agile experience, working with Risk / Compliance Officers and Auditors. Strong analytical and technical skills, including experience working with data and automation tools The ability to comfortably engage in Technology and Product conversations

Requirements

High School Diploma, GED, or equivalent certification
At least 3 years of Process or Risk Management experience
At least 1 year of Continual Improvement experience
Demonstrated that they can improve processes and deliver well managed and scalable solutions and intent resulting in flawless and sustainable execution
Ability to effectively communicate and influence partners across the company and across multiple levels of the organization.
Excellent communication skills, attention to detail, and the ability to adapt to change quickly
A solid grasp of process management concepts and Agile experience, working with Risk / Compliance Officers and Auditors.
Strong analytical and technical skills, including experience working with data and automation tools
The ability to comfortably engage in Technology and Product conversations

Nice To Haves

Bachelor’s Degree
4+ years of Process Management experience
2+ years of Resilience or Disaster Recovery planning
2+ years of Testing experience
1+ years of Project Management experience
1+ years of experience working with Product and Technology teams

Responsibilities

Analyze data, identify trends, and provide resilience program- and plan-level reporting and documentation to inform, educate, and influence key stakeholders and plan owners
Ensure alignment of technology capabilities and requirements to documented policies, standards and procedures
Understand and apply quality and content standards through collaboration with technology teams, including exercise facilitation, results documentation, reporting, and development/delivery of training and educational materials
Establish and regularly communicate metrics-based reporting regarding resilience testing activities, including success criteria, lessons learned, defined KPIs/KRIs and continuous improvement opportunities
Identify opportunities to streamline, automate and enhance our data management practices, processes and controls, and validations
Develop and maintain formal process documentation, including procedures and process flow diagrams
Work with team members to develop robust risk management processes
Analyze data and influence others to proactively identify data risks and trends
Consultation and representation of well managed processes, customer experience, and risk management for new intent
Effectively partner with Product, Technology and Intent Owners to achieve desired outcomes or improvements by clarifying needs and providing appropriate solutions
Collect data and information to provide transparency to senior leadership on the health of the process
Identify and implement process improvements
Track and resolve process breakdowns, issues and risk events
Creating and validating processes
Designing and producing metrics used to measure efficiency and effectiveness
Driving process improvements aligned with desired customer outcomes

Benefits

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website.

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