The Global Standards & Customer Excellence (GSCE) organization is seeking a Principal Process Improvement to drive network-wide projects and innovate new processes at scale to join our Cross Mile Continuous Improvement (XMCI) team. This role serves as a strategic owner for complex CI initiatives and builds the mechanisms that determine where the organization should focus its improvement efforts. The Principal Process Improvement evaluates training, project opportunities across North America Operations, validates impact and resource requirements, and ensures that only the highest value Kaizens and CI programs move forward. This includes building prioritization tools, aligning stakeholders on selection criteria, and maintaining clear visibility into program status and results. The XMCI team plays a vital role in governance and optimizing cross-business unit resource allocation, ensuring that NA Operations stakeholder project requests are effectively managed and prioritized. Through centralized communication and coordination, we facilitate seamless project execution across our network while maintaining operational efficiency at the local level. The team's scope encompasses two essential project categories: delivering a common Amazon CI culture across NA Operations and executing CI initiatives that enhance operational excellence by empowering local leadership. This dual focus allows us to drive both operational optimization and central responsibility across Amazon Stores, contributing significantly to Amazon's long-term commitment to cultivating a global culture of Lean Excellence. As a Principal Process Improvement Specialist, you will shape the long-term roadmap for CI trainings, projects, guide decision making for senior leaders, and develop mechanisms that improve performance across Safety, Quality, People, and Cost. You will partner with leaders across Operations, Technology, Finance, and Learning to validate ROI, strengthen governance routines, and scale best practices. This role requires strong analytical skills, high ownership, and an ability to influence across teams to build a consistent and sustainable improvement culture across North America Operations.