Principal PM Manager

Microsoft • Redmond, WA

2d

About The Position

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
The Communities team builds the engagement engine that connects with more than 20k customers each year to Microsoft Security Engineering teams. We gather product feedback and insight and help customers deploy and use our security products successfully, becoming raving fans.
Are you a leader with a history of steering high-performing early in profession Product Management and Operations teams to success? Are you passionate about fostering a team of dedicated security experts committed to drive product impact with customers? With a solid background in operations and product management that our Microsoft Security Communities need, your expertise is invaluable. Your contributions will be pivotal in enhancing Microsoft's security offerings and amplifying product success within our Security Community, securing organizations of all sizes and complexity.
The focus of the Scale and Operations team within the CXE Communities team is to both run and make our community engine increasingly efficient. This team accelerates customer feedback with more than webinars, focus groups, research surveys, and other types of engagement. The team delivers across the entire Microsoft Security product portfolio, interacting with product-focused PMs aligned to every product. While we deliver the operations that run this world-class community we also build and refine the operations engine constantly.
We're on the lookout for an adept people manager with experience managing early in profession team members, someone who has demonstrated excellence in growing careers and has a keen eye for manufacturing success. Your track record should reflect your ability to execute with precision and deliver outstanding results. If you are ready to take on this challenge and make a significant impact, we'd love to hear from you.

Requirements

• Bachelor's Degree AND 8+ years experience in product/service/program management or software development OR equivalent experience.
• 1+ year(s) people management experience.
• The ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.

Nice To Haves

• Bachelor's Degree AND 12+ years experience in product/service/program management or software development OR equivalent experience.
• 3+ years people management experience.
• 4+ years experience taking a product, feature, or experience to market (e.g., design, addressing product market fit, and launch, internal tool/framework).
• 6+ years experience improving product metrics for a product, feature, or experience in a market (e.g., growing customer base, expanding customer usage, avoiding customer churn).
• 6+ years experience disrupting a market for a product, feature, or experience (e.g., competitive disruption, taking the place of an established competing product).
• 3+ years leading high impact operations and PM teams with early in profession Individual Contributors
• Demonstrated history of change management and rapid understanding of business processes to support operations.
• Exceptional ability to negotiate and collaborate across teams and organizations.
• Demonstrated understanding of the Microsoft Security product portfolio.
• Keen technical aptitude, data focus, and analytical skills.
• Ability to handle significant ambiguity and rapid change.

Responsibilities

• Lead and nurture a team of motivated, early in profession. PMs driving increased business impact for Communities.
• Develop a deep understanding of customer needs and challenges for Microsoft Security products, competitive pressures, and business opportunity. Be the voice of the customer.
• Develop a deep understanding of customer needs and challenges for Microsoft Security Community as a product. Be the voice of the customer.
• Partner across Microsoft and with other Security CXE teams to ensure strategic and execution alignment.
• Communicate clearly about projects, risks, and accomplishments on behalf of the team.
• Hold a high bar for customer experience, quality, and thinking end-to-end about what our customers need.
• Drive continuous improvement of our Community operations.
• Demonstrate drive for results with a sense of urgency.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level