Principal Platform Architect - TMT

ServiceNow • Addison, TX

82d

About The Position

You will be part of the Customer Outcomes team. Our purpose is to accelerate platform adoption and improve customer outcomes. We do this through a portfolio of services, delivered by outstanding consultants, using our ecosystem of partners, our leading practices, methodologies and tools based on our experiences from thousands of customer engagements. The Customer Outcomes Principal Platform Architect is a technical advisory role, responsible for helping our customers establish a technical foundation in the ServiceNow Platform and design solutions that improve outcomes. The Principal Platform Architect ensures customers use leading practices around instance strategy, technical governance, core data, integrations and the technical health of the platform. This is a consultative role focused on guiding ServiceNow, partner, and customer employees on the engagement team to provide a solution on a technical architecture designed for long-term success.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• 12+ years progressive experience as part of a professional services organization; or equivalent education/experience
• Management consulting experience
• Ability to travel up to 50%
• Creativity with comfort running programs independently within a fast-paced environment
• Success driving complex issues through analysis and resolution
• Ability to relay complex information to diverse set of audiences, both technical and non-technical
• ServiceNow certifications in aligned workflow
• Industry domain expertise
• Large program experience leading architecture and design
• Enterprise architecture experience
• Cloud application technology experience
• Independently leverages AI to optimize workflows, tailor customer solutions, and inform strategic decisions.
• Articulates AI system design, ethical implications, and platform use cases clearly, guiding peers and stakeholders in responsible, value-driven AI adoption.

Responsibilities

• Work with the customer across executive, platform owner, enterprise architects, and development teams during the selling, structuring and implementation of solutions
• Be a technical expert across multiple engagements to guide customers, partners, and internal team members to provide successful customer solutions
• Provide a variety of knowledge across multiple workflows
• Develop relationships with technical and business leaders at the customer site to understand the role of ServiceNow in their digital transformation vision
• Translate goals to outcomes into a customer roadmap
• Translate business information and technical requirements into an architectural blueprint to achieve complex goals
• Engage with the customer's Enterprise Architects to position ServiceNow as the digital transformation platform standard, integrated with the customer's core applications
• Manage technical governance, and a delivery operating model and governance
• Ensure instance health by working with the engagement team to reduce technical debt and align to ServiceNow leading practices
• Support the sales effort by scoping and estimating the engagement and change orders
• Be an active contributor of leading practices and expertise related to the ServiceNow platform
• Maintain skills / certifications on relevant technologies and workflows
• Support the professional development of others through mentoring

What This Job Offers

• Industry: Professional, Scientific, and Technical Services
• Number of Employees: 5,001-10,000 employees