Principal Platform Architect, Retail & Hospitality
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About The Position
The Customer Success Platform Architect is a trusted technical advisor and a valued partner for our customers' digital transformation journey with ServiceNow. It is an advisory role, responsible for helping our customers establish a strong technical foundation in the ServiceNow platform. The PA establishes and supports best practices around instance strategy, technical governance, core data, integrations, and the overall health of the platform. The PA guides both partner and customer resources to achieve their goals through leading practices, tools, accelerators, and methodologies. This role interfaces with the customer across executive, platform owner, enterprise architects, and development teams during all phases of the ServiceNow adoption lifecycle.
