Principal Platform Architect - HCLS

ServiceNow • Addison, TX

82d

About The Position

The ServiceNow Platform Architect is a strategic technical leader responsible for designing and governing the implementation of scalable, secure, and high-performing solutions on the ServiceNow platform. This role works closely with business stakeholders, technical teams, and external partners to align platform capabilities with business objectives, ensure architectural best practices, and drive digital transformation initiatives. An ideal candidate will have experience working as an enterprise architect with a successful track record in management consulting, focused on technology strategy, governance, data and solution design. They will have demonstrated the ability to become a trusted advisor to senior executives and facilitate customer success from strategic or annual planning functions including business value identification, road mapping, as well as advising and defining successful execution strategies including governance frameworks and managing large enterprise programs.

Requirements

• Consulting Experience
• Management Consulting Experience preferred, (Big 4, Strategy Firm) or OEM software or Cloud company
• Experience in HCLS industry
• 3+ years of experience in management consulting leadership roles at a top-tier consulting company focused on technology (Digital/SaaS/Enterprise Software)
• Fortune 500 or OEM Software or Cloud Company enterprise architect
• Career progression (Technical, Architecture)
• Experience working with functional business leaders to identify business objectives and develop outcome-focused roadmaps
• Guide large Consulting/SI organizations
• 3+ years large program experience leading architecture and design
• Enterprise or Solution Architect role and/or relevant experience
• Data modeling, core data design, security, integrations, configuration management
• Experience in implementation of one or more cloud-based systems such as SalesForce, Workday, Amazon Web Services (AWS), Azure, or Oracle Cloud
• 1-2 years of ServiceNow Platform Experience is desired but not required
• Cloud platform experience desired
• Familiarity with Enterprise Platforms

Nice To Haves

• Experience with agentic AI capabilities (e.g., LLM orchestration, generative workflows, Now Assist)
• Familiarity with CI/CD pipelines, DevOps tools, and Automated Testing Framework (ATF)
• Knowledge of data modeling, CMDB design, and platform data strategies
• Exposure to industry-specific solutions (e.g., public sector, healthcare, financial services)

Responsibilities

• Design end-to-end ServiceNow solutions across modules such as ITSM, ITOM, HRSD, SecOps, SPM, CSM, and Creator Workflows
• Define and maintain the platform's technical architecture roadmap in alignment with business goals and enterprise standards
• Lead platform governance, performance, scalability, and maintainability best practices
• Collaborate with business units, product owners, and developers to translate business needs into technical solutions
• Provide architectural guidance and mentorship to developers and administrators
• Present platform strategy and design decisions to stakeholders and leadership
• Serve as the SME for the ServiceNow platform across integrations, configurations, and custom development
• Evaluate and recommend new ServiceNow capabilities, including AI, agentic automation, and LLM integrations
• Ensure adherence to ServiceNow architecture guardrails and coding standards
• Contribute to platform innovation by identifying opportunities to improve user experience, reduce complexity, and increase automation
• Support the development of reusable solutions, accelerators, and technical assets
• Participate in vendor evaluations, proof of concepts, and roadmap planning

Benefits

• Flexible work personas (flexible, remote, or required in office)
• Equal Opportunity Employer
• Accommodations for candidates requiring assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Professional, Scientific, and Technical Services
• Number of Employees: 5,001-10,000 employees