Principal Outbound Product Manager, Enterprise & Platform

Atlassian • Washington, DC

97d • $161,100 - $252,625

About The Position

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. The Principal Product Manager, Outbound Product Management role will work closely with both our GTM and R&D teams to improve the 'Fit' and 'Adoption' of our products for our most strategic customers. You will collect and codify feedback from the field to bring back to product, and use that knowledge to shape both our Product roadmaps and our GTM strategy across Sales, Marketing, and Customer Success.

Requirements

• 5+ years experience in B2B SaaS space, with a focus on Enterprise and/or on-premise to cloud migrations
• 5+ years experience in product management, with hands-on experience driving adoption of features or products (in addition to shipping them)
• Background in customer-facing situations, able to land deals, de-escalate and help improve processes where needed
• Systems thinking and creative problem solving approach that considers alternative solutions to shipping a new feature
• Experience building systems to capture and prioritize customer feedback at scale
• Track record of influencing product strategy without direct authority
• Executive Presence and customer-facing confidence; ability to both write and speak to influence C-level customers and partners
• Have experience in Atlassian’s primary markets - Collaboration & Work Management. Familiar with competitive landscape and trends in the industry
• Can align many teams to achieve OKRs - Extensive experience driving end to end cross-functional initiatives across Engineering, Design, Data Science, Marketing, Sales and Strategy
• Empathy-driven Product leader who can coach PMs on how to engage with customers effectively
• Comfortable traveling domestically & internationally for meetings based on business need

Responsibilities

• Be a strategic partner for our largest customers
• Engage with CIO/Sr Director buyer personas throughout the sales cycle to instill customer confidence in our products
• Partner with Sales and Customer Success teams for adoption remediation and growth conversations with strategic customers where product intervention would be beneficial
• Work cross-functionally with Product, Marketing, and Engineering to ensure that we deliver solutions for these customers, regardless of where the solution exists in our org or product
• Lead partnership between Product and Marketing to shape our product narrative and shape Product Marketing roadmaps
• Work with analysts and market leaders to shape the perception of our product
• Participate in market events to drive awareness of our product as a market leader
• Define, prioritize, and deliver significant portions of our customer roadmap, optimizing for largest customers
• Represent Voice of the Customer back to product teams
• Develop scaled customer feedback loops across Atlassian product teams

Benefits

• Health and wellbeing resources
• Paid volunteer days
• Equitable, explainable, and competitive compensation programs
• Eligibility for benefits, bonuses, commissions, and equity

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 5,001-10,000 employees