Principal Operations Leader, AWS Manufacturing and Repair

Amazon • Florence, KY

5d • Onsite

About The Position

AWS Supply Chain is seeking a highly effective Principal Operations Leader to
provide daily launch support and operational excellence guidance for our
strategic third-party vendor partnerships. This role serves as the operational
bridge between AWS and our 3P strategic vendor, ensuring seamless execution
while building the foundation for future scale.

As Principal Operations Leader, you will be the on-site leader ensuring daily
operational success, capturing critical learnings, and monitoring blueprint
development from our 3P partners. You'll drive the creation of longer term labor
planning and engagement strategies while supporting the broader strategic
partnership of the organization.

AWS Infrastructure Services owns the design, planning, delivery, and operation
of all AWS global infrastructure. We are the teams who keep the cloud running.
We support all AWS data centers and all of the servers, storage, networking,
power, and cooling equipment that ensure our customers have continual access to
the innovation they rely on. We work on the most challenging problems, with
thousands of variables impacting the supply chain — and we're looking for
talented people who want to help. You'll join a diverse team of software,
hardware, and network engineers, supply chain specialists, security experts,
operations managers, and other vital roles. You'll collaborate with people
across AWS to help us deliver the highest standards for safety and security
while providing seemingly infinite capacity at the lowest possible cost for our
customers. And you'll experience an inclusive culture that welcomes bold ideas
and empowers you to own them to completion.

Come join our team and be a part of history as we deliver results for the
largest cloud services company on Earth!

Requirements

• 10+ years of relevant management experience in operations, manufacturing, data center operations, facility engineering operations, information technology critical environment facilities, advanced high volume manufacturing, datacenter build-outs and scaling, or similar experience

Nice To Haves

• Experience working in a program management capacity and/or leading large-scale complex projects
• Master's degree in Mechanical or Electrical Engineering, or 10+ years of data center engineering or operations experience
• 7+ years of supply chain experience

Responsibilities

• Provide hands-on daily operational support to our 3P strategic vendor, serving as the primary AWS operational liaison on-site or through daily engagement
• Serve as the operational voice in strategic discussions, bringing ground-truth insights to inform decision-making.
• Collaborate with the Sr. Manager on supplier performance optimization across cost, quality, capacity, and delivery metrics.
• Support Gemba walks, issue resolution, and operational rhythm to ensure manufacturing targets and quality standards are consistently met.
• Drive rapid problem-solving and escalation management for operational challenges impacting production, quality, or delivery timelines.
• Partner with hardware engineering, supply chain, quality, lifecycle management, compliance, and sustainability teams to drive holistic operational performance.
• Establish and track operational KPIs that provide visibility into daily performance, trends, and risks.
• Deliver regular operational updates to leadership, highlighting status, learnings, risks, and mitigation plans.
• Use data-driven insights to inform continuous improvement initiatives and strategic recommendations.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level