About The Position
The gorgeous Waldorf Astoria Resort in Maui, Grand Wailea, is looking for a Principal Massage Therapist to join their Kilolani Spa team! Located on 40 acres of lush tropical gardens, this Forbes 4-Star, AAA 4-Diamond property is consistently ranked among the world's best resorts with 780 rooms, 100,000 square feet of banquet space, and 7 food and beverage outlets. This includes 3 restaurants, 3 bars, a cafe, and in-room dining. As a Principal Massage Therapist, you will partner with spa management in supporting the Massage Therapist team by providing operational support to create a cohesive and exceptional guest experience and work environment Specifically, you would be responsible for performing the following tasks to the highest standards: Perform massage and/or body treatments while providing exceptional customer service in adherence to treatment protocols. Assist Treatment Manager in keeping supplies at set part levels, ensuring that all equipment and areas relative to the massage therapist team are in good working condition by communicating issues with the spa management team and inputting work orders as necessary, and assisting the massage therapist team with their daily operational needs. Assist Treatment Manager with training initiatives related to newly developed treatments, product knowledge, and service standards. Conduct training sessions as directed by Spa Management. Assist in the daily operations of the spa by attending daily pre-shift meetings, departmental meetings and meetings set forth by the Spa Management Team. Assist in service standards audits and complete required records. Conduct treatment room inspections and maintain treatment room standards, specific to spa menu protocols that may change with menu revisions periodically determined by spa management. Be proficient in all spa software as declared by Hilton and spa management. Be listed as designated Lead Massage Therapist on license for Kilolani Spa establishment with Hawaii State Board In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the requirements of the company. Attends required trainings and meetings set forth by the spa management team Performs side work functions to maintain the spa environment as needed Assist in spa operations applicable to massage therapist team, as requested by spa management team.
Requirements
- Hospitality - We're passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing, all the time.
- Leadership - We're leaders in our industry and in our communities.
- Teamwork - We're team players in everything we do.
- Ownership - We're the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
Responsibilities
- Perform massage and/or body treatments while providing exceptional customer service in adherence to treatment protocols.
- Assist Treatment Manager in keeping supplies at set part levels, ensuring that all equipment and areas relative to the massage therapist team are in good working condition by communicating issues with the spa management team and inputting work orders as necessary, and assisting the massage therapist team with their daily operational needs.
- Assist Treatment Manager with training initiatives related to newly developed treatments, product knowledge, and service standards. Conduct training sessions as directed by Spa Management.
- Assist in the daily operations of the spa by attending daily pre-shift meetings, departmental meetings and meetings set forth by the Spa Management Team.
- Assist in service standards audits and complete required records. Conduct treatment room inspections and maintain treatment room standards, specific to spa menu protocols that may change with menu revisions periodically determined by spa management.
- Be proficient in all spa software as declared by Hilton and spa management.
- Be listed as designated Lead Massage Therapist on license for Kilolani Spa establishment with Hawaii State Board
- Attends required trainings and meetings set forth by the spa management team
- Performs side work functions to maintain the spa environment as needed
- Assist in spa operations applicable to massage therapist team, as requested by spa management team.
Benefits
- Access to pay when you need it through DailyPay
- Medical Insurance Coverage – for you and your family
- Mental health resources including Employee Assistance Program
- Best-in-Class Paid Time Off (PTO)
- Go Hilton travel program: 100 nights of discounted travel
- Parental leave to support new parents
- Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications
- 401K plan and company match to help save for your retirement
- Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
- Career growth and development
- Team Member Resource Groups
- Recognition and rewards programs
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What This Job Offers
Job Type
Full-time
Career Level
Principal
Education Level
No Education Listed
