Principal Machine Learning Engineer (AI Agentics / Generative AI)

Zoom • Seattle, WA

3d • Hybrid

About The Position

Join Zoom’s GenAI Engineering Team, the group driving innovation behind our AI Companion and next-generation autonomous AI systems. We’re passionate about building intelligent, responsible, and scalable AI solutions that empower people to communicate and collaborate more effectively. As a Principal Machine Learning Engineer, you will design, develop, and deploy advanced LLM-based agent architectures that can reason, plan, and execute complex tasks autonomously. You’ll collaborate with cross-functional teams across AI, infrastructure, and product engineering to deliver high-impact AI features that shape the future of Zoom’s platform.

Requirements

• Hold academic qualifications in Computer Science, Artificial Intelligence, Machine Learning, or related field.
• 7+ years of experience in machine learning or AI engineering, with expertise in LLMs, NLP, or agentic systems.
• Demonstrate proficiency in Python and experience with frameworks such as PyTorch, Transformers, and LangChain.
• Able to demonstrate understanding of model optimization, evaluation, and safety for AI systems.
• Have experience building and deploying ML models in production environments using Kubernetes, Docker, and AWS.
• Demonstrate collaboration and communication skills; ability to work effectively in cross-functional, diverse teams.

Responsibilities

• Designing and implementing autonomous agent systems capable of contextual reasoning and adaptive decision-making.
• Developing and optimizing large-scale LLM-powered services, ensuring reliability, safety, and performance.
• Building and maintaining prompt engineering frameworks and tools that enhance model accuracy and consistency.
• Collaborating with product and research teams to translate business needs into scalable AI solutions.
• Implementing safety, evaluation, and monitoring mechanisms for responsible AI deployment.
• Mentoring and guiding other engineers in ML best practices, architecture design, and experimentation workflows

What This Job Offers

• Job Type: Full-time
• Career Level: Principal
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees