Principal IT Systems Administrator

NextEra Energy-posted 16 days ago
Full-time • Mid Level
Palm Beach Gardens, FL
5,001-10,000 employees
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This role works within FPL's IT Operations organization, helping optimize reliability and security of systems. You enjoy working closely with customers and know how to manage customer relationships to achieve the best results. You are result-oriented, perform the assigned duties with high autonomy and commitment, and provide periodic updates to management. Planning and organizing are two of your strong characteristics, and you can see the big picture. Job OverviewThis position oversees provisioning, installation, configuration, operation, customer support, and maintenance of systems hardware, infrastructure application software, and related infrastructure. Employees in this role participate in technical research and development to enable continuing innovation within the infrastructure. Individuals ensure that system hardware, operating systems, software systems, infrastructure applications, and related procedures adhere to organizational values.

  • Works with Managed Service Provider leadership to identify and drive implementation of solutions to continuously improve IT Operations services. Validates MSP performance data to ensure alignment with customer expectations.
  • Is responsible for the direction, analysis and continuous improvement of the following disciplines: System and Configuration Item (CI) transition to operations (TTO) Incident Management / Major Incident Management Problem Management – root cause analyses and continuous improvement in system reliability Server and workstation patching, compliance and vulnerability reduction
  • Works with monitoring engineers to continuously improve issue prediction and detection, as well as incident avoidance and automated response.
  • Drives the ongoing adoption of process improvements, automation, and AI to enhance the efficiency and delivery of IT Operations services.
  • Uses ServiceNow capabilities, such as reporting and dashboards, to analyze and communicate Operational activities.
  • Performs other duties as assigned during Storm and other urgent situations.
  • Integrates Cyber Security into all strategic and tactical activities.
  • May be asked to provide On-Call escalation support on a rotational basis.
  • Provides backup coverage for DWA and Fusion Center Operations Systems Administrator on an as needed basis.
  • Assists project teams with technical issues in the initiation and planning phases of new projects
  • Applies in-depth knowledge and experience in own discipline while continuing to acquire and develop higher-level knowledge and skills
  • Uses best practices and knowledge of internal or external business issues to improve services
  • Builds in-depth knowledge of the organization, processes, and customers
  • Solves complex problems while applying judgment and discretion
  • Analyzes possible solutions creatively
  • Acts as a resource for colleagues, offering instruction, guidance, and direction to others
  • Directs the work of other staff members, when needed
  • Serves as a technical escalation point for technicians and customers
  • Performs other job-related duties as assigned
  • High School Grad / GED
  • Bachelor’s or Equivalent Experience
  • Experience: 6+ years
  • Bachelor’s Degree
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