Principal IP Consultant

Clarivate•Kansas City, MO

2d•Hybrid

About The Position

We are hiring a Principal IP Consultant to join us at Clarivate. In this role, you will be delivering expert IP law guidance to some of Clarivate’s largest and most complex US-based clients. This position combines hands-on IP law implementation with high-impact client engagement, supporting governance, risk mitigation, and continuity for high-value accounts. You will serve as a critical bridge between clients and internal teams—including Customer Success, Account Management, and Technical Consultants—ensuring timely resolution of urgent issues. You will also contribute to the ongoing development of docketing best practices, client education, and enhancements to Clarivate’s IP solutions. About You – experience, education, skills, and accomplishments Bachelor’s degree Law, Intellectual Property, or related field or equivalent relevant work experience 7+ years of experience in the intellectual property industry 5+ years of experience with portfolio management software (preferably Memotech), docketing practice, or IP Law calculations Advanced knowledge and understanding of Patent rules and procedures of the USPTO, EPO, PCT, WIPO and other national and international governing bodies It would be great if you also had... Experience with IP consulting, or with client management, with the ability to navigate complex & challenging clients’ situations What will you be doing in this role? Maintain & demonstrate expert understanding of at least one IPMS - Memotech (to start with) both from legal subject matter and product functionality perspective Be a key participant in collaborating with product teams to strategize future developments on system enhancements and product evolution, keeping customer interests in mind Improve the customer experience & drive for customer retention by enhancing satisfaction with IP Laws via expeditious resolution of client inquiries. This may include the following & more: Serve as the IP Laws subject matter expert in client meetings, with responsibility for tracking and managing the end-to-end execution, strategizing, and problem-solving of client issues. Manage client issues through Salesforce case creation, maintaining a client issues tracker, and collaborating across teams (including IP Renewals, Product/Technical Support, EDT, Supplier Management, and CSMs) to ensure timely resolution and delivery. Follow IP Laws Salesforce processes to accurately track and process support tickets Support efforts to proactively identify and remove at-risk clients from the Risk Register Provide guidance and support to CSMs to help resolve customer issues effectively Support the Professional Services team with client requests, as needed Participate in bi-weekly/monthly touch base with CSMs, product leads, and other stakeholders Collaborate closely with other Memotech IP Laws Consultants to deliver timely, comprehensive responses to client inquiries, including direct communication and client education when required Attend in-person, customer-facing events, conferences, and client visits—primarily in the US—to deliver IP Laws information sessions Draft & test requirements definitions for IP law updates (particularly client support-driven cases) to support timely, high quality IP law releases Contribute to the creation and maintenance of product documentation including Best Practice guides and Docketing guides Liaise with Product teams on new system functionality needs and manage stakeholder engagement for change deployment; working closely with software developers to escalate and resolve system and functionality issues and manage stakeholder engagement for change deployment. Interact with software developers to escalate and resolve issues in the functionality and programming of the software Participate in post-production issue review meetings with Memotech Conduct weekly check-ins with the IP laws team in Noida and Belgrade Capture, track, and report key metrics related to Memotech law implementations Participate in strategic initiative projects across the IP Laws team About the Team You will be joining the IP Laws team in our Intellectual Property business segment at Clarivate. You will be a part of a global team with a focus on North America. You will report to the Senior Manager of IP Laws. Hours of Work Full Time, Permanent position This is a hybrid role working 2-3 days a week in one of our US based offices (Ann Arbor MI, Overland Park KS, Philadelphia PA, Alexandria VA, Tempe AZ) #LI-Hybrid #LI-LP At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations. Clarivate is a global leader in trusted and transformative intelligence. We bring together enriched data, insights, analytics and workflow solutions, grounded in deep domain expertise across the spectrum of knowledge, research and innovation. Whether it’s providing insights to transform the water industry or accelerating the delivery of a critical vaccine, our aim is to fuel the world’s greatest breakthroughs by harnessing the power of human ingenuity. For more information, please visit clarivate.com

Requirements

Bachelor’s degree Law, Intellectual Property, or related field or equivalent relevant work experience
7+ years of experience in the intellectual property industry
5+ years of experience with portfolio management software (preferably Memotech), docketing practice, or IP Law calculations
Advanced knowledge and understanding of Patent rules and procedures of the USPTO, EPO, PCT, WIPO and other national and international governing bodies

Nice To Haves

Experience with IP consulting, or with client management, with the ability to navigate complex & challenging clients’ situations

Responsibilities

Maintain & demonstrate expert understanding of at least one IPMS - Memotech (to start with) both from legal subject matter and product functionality perspective
Be a key participant in collaborating with product teams to strategize future developments on system enhancements and product evolution, keeping customer interests in mind
Improve the customer experience & drive for customer retention by enhancing satisfaction with IP Laws via expeditious resolution of client inquiries.
Serve as the IP Laws subject matter expert in client meetings, with responsibility for tracking and managing the end-to-end execution, strategizing, and problem-solving of client issues.
Manage client issues through Salesforce case creation, maintaining a client issues tracker, and collaborating across teams (including IP Renewals, Product/Technical Support, EDT, Supplier Management, and CSMs) to ensure timely resolution and delivery.
Follow IP Laws Salesforce processes to accurately track and process support tickets
Support efforts to proactively identify and remove at-risk clients from the Risk Register
Provide guidance and support to CSMs to help resolve customer issues effectively
Support the Professional Services team with client requests, as needed
Participate in bi-weekly/monthly touch base with CSMs, product leads, and other stakeholders
Collaborate closely with other Memotech IP Laws Consultants to deliver timely, comprehensive responses to client inquiries, including direct communication and client education when required
Attend in-person, customer-facing events, conferences, and client visits—primarily in the US—to deliver IP Laws information sessions
Draft & test requirements definitions for IP law updates (particularly client support-driven cases) to support timely, high quality IP law releases
Contribute to the creation and maintenance of product documentation including Best Practice guides and Docketing guides
Liaise with Product teams on new system functionality needs and manage stakeholder engagement for change deployment; working closely with software developers to escalate and resolve system and functionality issues and manage stakeholder engagement for change deployment.
Interact with software developers to escalate and resolve issues in the functionality and programming of the software
Participate in post-production issue review meetings with Memotech
Conduct weekly check-ins with the IP laws team in Noida and Belgrade
Capture, track, and report key metrics related to Memotech law implementations
Participate in strategic initiative projects across the IP Laws team