Principal Innovation Architect

Pilot Thomas Logistics•Boston, MA

1d•Hybrid

About The Position

Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible. We are seeking a Principal Innovation Architect to serve as the next-generation commercial platform innovation function within IT, with a strong focus on modernizing monetization and customer interaction models. This role will define and evolve a Common Services layer that sits between commercial platforms and our products, enabling scalable, reusable capabilities that accelerate revenue growth and operational efficiency. The ideal candidate combines deep commercial systems expertise with a demonstrated ability to rapidly learn, evaluate, and master new technologies as needed to define architectural building blocks. Emerging technologies, including AI, are leveraged pragmatically as accelerators to achieve measurable commercial outcomes.

Requirements

10+ years of experience in enterprise, platform, or solution architecture, with strong commercial systems exposure
Deep experience with commercial platforms, especially Salesforce and modern web architectures
Strong understanding of software industry commercial processes, including: SaaS, on-prem, and hybrid delivery models Licensing, entitlements, Software Distribution, and renewals Order fulfillment and order-to-cash flows Customer support and service ecosystems
Proven track record of leading POCs or innovation initiatives, including rapid onboarding to unfamiliar technologies in service of business outcomes
Hands-on architectural experience with APIs, integrations, identity, and data platforms
Proven ability to quickly learn and master new technologies and apply them effectively to define platform building blocks and architectural patterns
Ability to operate effectively in ambiguous, evolving problem spaces
Strong influence and communication skills without formal authority

Nice To Haves

Experience designing or supporting usage-based billing, wallets, or consumption platforms
Exposure to AI-enabled capabilities (e.g., AI agents, intelligent automation, in-app support, analytics-driven insights)
Familiarity with event-driven architectures and microservices
Experience working closely with commercial, GTM, or revenue operations teams
Background spanning both enterprise IT systems and product-adjacent platforms
Proven ability to quickly learn and master new technologies and apply them effectively to define platform building blocks and architectural patterns

Responsibilities

Define and evolve the Common Services architecture to enable modern monetization and customer lifecycle capabilities across commercial systems
Focus on commercial leverage, including: Consumption-based and usage-driven models (wallets, entitlements, metering) Flexible licensing and packaging strategies Scalable order-to-cash and fulfillment integration patterns
Lead POCs and pilots that validate new commercial capabilities before broad adoption
Design architectures that modernize customer engagement, including in-app experiences and integrated support journeys
Apply AI selectively and pragmatically to: Reduce friction in commercial and support processes Automate repetitive operational workflows Improve responsiveness and personalization in customer interactions
Partner closely with Marketing, Go-to-Market, web, integration, and data teams to drive end-to-end commercial outcomes
Translate business strategy and industry trends into reference architectures, patterns, and guardrails
Act as a trusted advisor to delivery teams, helping them make sound architectural and technology decisions
Communicate complex ideas clearly to technical and non-technical stakeholders, including senior leadership
Rapidly learn, assess, and internalize new technologies, platforms, and frameworks to determine their applicability within the Common Services architecture
Define foundational building blocks for Common Services by synthesizing industry trends, vendor capabilities, and internal constraints
Lead time boxed technology explorations and POCs to validate feasibility, scalability, and commercial impact
Distill complex or emerging technologies into clear architectural patterns and guidance that can be adopted by delivery teams