Principal Infrastructure Operations & Services

Nomura • New York, NY

119d • $120,000 - $145,000

About The Position

Nomura is a global financial services group with an integrated network spanning approximately 30 countries and regions. By connecting markets East & West, Nomura services the needs of individuals, institutions, corporates and governments through its three business divisions: Wealth Management, Investment Management, and Wholesale (Global Markets and Investment Banking). Founded in 1925, the firm is built on a tradition of disciplined entrepreneurship, serving clients with creative solutions and considered thought leadership. The Information Technology department at Nomura is at the forefront of innovation, driving technology solutions that empower our business and enhance client experiences. We leverage cutting-edge technologies to develop and maintain robust systems and infrastructure, ensuring the security, reliability, and efficiency of our operations. Join our team and be part of a dynamic and collaborative environment that embraces technological advancements to deliver value and drive our digital transformation journey. The Nomura Cloud and Platform group is a global team responsible for the maintenance and support of the Nomura infrastructure systems used within the bank. The team plays a critical role and works closely with global counterparts in maintaining the production infrastructure. The candidate should have strong technical, functional, and analytical skills with good experience of automation and supporting critical infrastructure and troubleshooting on windows systems. This position will contribute towards supporting and driving infrastructure implementations to completion and serving as subject matter expert to the user community, across Infrastructure, Platform, and Software as a Service (Iaas/PaaS/SaaS). The team operates in a follow the sun support model.

Requirements

• Solid working experience of Red Hat Enterprise Linux Administration in a large-scale, globally distributed environment managing Redhat Satellite and Ansible Tower.
• Experience on scripting and automation using Bash, Python, Ansible.
• Experience on Cloud tools such as Ansible, GIT, Kubernetes, Terraform.
• Good understanding of ITIL and Change Management policies.
• Good analytical and problem-solving skills.
• Experience of working with offshore IT teams, FTSS support.

Nice To Haves

• Ability to deploy and support Red Hat Clusters.
• Virtual (VMware) and physical networking configuration is a plus.
• Experience working with VMware virtualization.
• Understanding of LDAP and DNS.
• Previous experience with supporting a banking infrastructure is preferred.
• Demonstrated ability to consistently deliver on complex problems and incidents.
• Prior experience of global enterprise.

Responsibilities

• Create automation scripts to increase the efficiency of daily support.
• Update runbooks and support procedures.
• Troubleshoot system performance issues and actively participate in incident calls.
• Drive for the resolution involving multiple teams.
• Prepare and implement scheduled changes in infrastructure during off-hours/weekends.
• Coordinate with Infrastructure teams and Business IT managers to deliver projects on schedule.
• Work with Engineering on Operational Readiness and implement engineered solutions.
• Provide documentation for L2 and L3 operations teams and maintain run books.
• Investigate and determine root causes for major incidents.
• Work with Incident Management team and global Unix leads to provide RCAs for Incidents.
• Attend to escalations during Follow The Sun Support hours from Level 1, Level 2 and Incident management teams.
• Work independently as well as in a team.

Benefits

• 401(k) eligibility
• various paid time off benefits, such as vacation, sick time, and parental leave
• sign-on bonus
• restricted stock units
• discretionary awards

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Securities, Commodity Contracts, and Other Financial Investments and Related Activities
• Number of Employees: 5,001-10,000 employees