Principal Implementation Manager

Bolt

83d • $17,500

About The Position

Bolt is looking for a Principal Implementation Manager to drive fast, efficient, and delightful on-boarding for new customers. Working in partnership with customer success, integrations, and sales teams, you’ll own the strategic on-boarding process including: managing timelines, projects, stakeholder alignment, and expectation setting across internal and external teams. Ideal candidates have the ability to understand the technical complexity, a keen sense for managing people, and a great ability to get stuff done. Deep curiosity and the ability to go above and beyond to tackle big problems are key!

Requirements

• 7+ years of technical project management at a B2B SaaS company, ecommerce, payments, or Fintech a plus
• Strong understanding of APIs and SDKs
• PMP Certification a plus
• Empathetic attitude with engineers and customers
• Previous experience working with C-level customers
• Great communication skills
• Process oriented mindset
• Ideal candidates have either strong academic credentials or experience at a top employer
• Consulting experience is a plus

Responsibilities

• Get deeply familiar with Bolt's platform and product offering
• Manage the largest and most critical customer on-boarding projects
• Manage a small team of Implementation Managers and Specialists
• Identify and tackle blockers to getting customers live quickly
• Communicate and align with internal and external stakeholders
• Create and own project plans
• Design methods for repeatable projects
• Automate as much as possible
• Deliver speed and quality for all on-boarding projects
• Help build internal integration and services ability
• Provide customers with advice on Bolt configuration and shopping cart design
• Document process changes for customers' accounting and customer service teams

Benefits

• Comprehensive health coverage: Medical, dental and vision
• Remote-first workplace
• Time away: Minimum of 20 days guaranteed PTO, paid holidays + floating holidays, your birthday off!
• Paid parental leave
• Competitive Pay
• Retirement plans
• Virtual and in-person team & company events

What This Job Offers

• Career Level: Senior
• Number of Employees: 1,001-5,000 employees