Principal Implementation Architect

Atlassian • San Francisco, CA

98d • $149,400 - $235,000

About The Position

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. The Atlassian Implementation Services team is a regionally-distributed team that delivers hands-on solution and product implementation services for our most complex strategic customers. Implementation Consultants execute configurations, partner with Advisory Services and ecosystem partners, and bring tangible solutions to customers, directly in their environment. This role is a hands-on-keyboard and requires strong consultative skills.

Requirements

• 10+ years of enterprise professional services delivery in a customer-facing role, with at least 7 years hands-on.
• Experience with custom Statement of Work scoping.
• ITIL Certification(s).

Nice To Haves

• Experience implementing and/or administering Atlassian Cloud (Jira, JSM, Confluence, Crowd, Guard, etc.).
• Experience with Atlassian’s Cloud deployment/migration process, subscription tiers, and hybrid SaaS/on-premise models.
• Experience with 3rd party and marketplace integrations for Jira Service Management.
• Background in IT operations roles (request, asset, incident, problem, change, and/or knowledge management).

Responsibilities

• Design implementation specifications and service assets for new Implementation Service Products.
• Update and maintain service product artifacts to ensure relevance and accuracy.
• Customize implementation service specifications to meet the engagement needs of the most complex customers, coordinating activities of multiple Implementation Consultants.
• Enable and mentor fellow Implementation Consultants, as well as channel partners, to deliver service products effectively.
• Engage in pre-sales consultations and scoping calls with customers.
• Create, review, and approve estimates for custom-scoped Statements of Work (SOWs).
• Act as a subject matter expert (SME) for multiple Atlassian products and services.
• Evaluate service-specific Key Performance Indicators (KPIs) and recommend improvements.
• Provide expertise and support to the broader Implementation Services team.
• Communicate effectively with customers, prospects, internal stakeholders, and partners.
• Travel up to 20% for internal and customer-facing engagements.

Benefits

• Health and wellbeing resources.
• Paid volunteer days.

What This Job Offers

• Number of Employees: 5,001-10,000 employees